Swissôtel Al Maqam Makkah

Best hotel, amazing breakfast, very close to the kaaba if you’re looking for that and for families, highly recommend

Extremely Disappointing Stay at Swissôtel Al Maqam Makkah (Oct 27–30, 2025) We had our reservation at Swissôtel Al Maqam Makkah through Trip.com, and our overall experience was very disappointing and far below the standards expected from a five-star hotel. At check-in, the front desk took more than 30 minutes to provide our room keys. Staff kept going back and forth to the back office without explanation. When we finally received our keys and went to the room, the keys did not work. A cleaning staff member nearby tried to help but informed us he was not authorized to open guest rooms. He attempted to use his master key, but it also didn’t work. We had specifically booked a Kaaba-view room so we could pray from our room, but because of this delay, we missed our Asar prayer . A few minutes later, a female management staff member came out of the same room while it was locked from the inside. She explained that she was inspecting the room and that it was not supposed to be assigned to guests due to a broken fridge cabinet door. I asked why the front desk had given us keys to a room that was not ready or suitable for guests. We were then told that no other Kaaba-view rooms were available at that time. This conversation took so long that I also missed my Maghrib prayer. To compensate, the management offered us three nights of complimentary dinner; however, we do not eat dinner, and our breakfasts were already included in the room rate that we paid for. I specifically requested a refund or adjustment to the room rate instead of meals, but they refused, which was completely unreasonable given the circumstances. On our last day, the management spent a considerable amount of time trying to persuade me not to leave a review, which delayed our checkout. Because of this, we missed our flight and had to purchase another ticket. I have photos taken at the time, with GPS date and time stamps, showing the staff involved. Management threatened me to delete the photos, claiming it was against regulations, so I have blurred faces for privacy. This experience was unacceptable for a hotel of this category. Rather than offering dinners we couldn’t use, the hotel should have provided a partial refund or proper compensation for the inconvenience, sleepless nights, and spiritual disturbance we experienced. Based on this, I do not recommend Swissôtel Al Maqam Makkah, especially for those looking for comfort, honesty, and peace of mind during their stay in Makkah.

Amazing experience Nice, friendly & helpful staff Superb clean & comfortable Very closed to Haram

Very helpful staff, hotel is very close. Request for Kaba view reception was very kind to give me at least partial view and I’m very greatful for that

Excellent hotel staff. Pleasant and helpful.  Extremely clean  Separate lifts from rest of the building so minimal waiting time; compared to other hotels in Makkah clock tower

this hotel was conveniently located next to masjid alharam & clock towerand easily found. the rooms were large, comfortable & well-equipped with necessary amenities. the staff were friendly and helpful & we appreciated the late check-out. The rooms were clean, very comfortable & the lift was super fast. the food for breakfast so yummy with arabic etc dishes. we're very happy with our stay for long hajj & umrah season & highly recommend this hotel for anyone