Sheraton Grand Mirage Resort, Gold Coast

Our room was quite dated, some cupboards were broken, the toilet seat was broken when we arrived (however it was fixed the following day) the room was quite dusty to the point where my daughter required her ventolin puffer about 4 times during the night. The bed was quite uncomfortable for me and the pillows were flat but I guess some people like them that way. Breakfast was nice, not a lot of hot food variety. Fruit was beautiful and fresh. The pool amenities were good. Very nice for couples , for us as a family, we didn’t find it very child friendly. We didn’t really interact with any staff, apart from Danny from room service on 2.2.24, he was very friendly and nice. Also the lady at check out on 3.2.24 was great, didn’t catch her name though. The surrounding gardens and outdoor spaces were beautiful and well kept. Overall, we probably wouldn’t chose to stay here again only due to the dusty rooms and my child’s asthma condition.

The good Excellent location Spacious rooms Comfy bed and sofa Room service Tasty food The bad Dated room facilities Breakfast hall noisy and unorganised

Excellent service, food. The pool was great, too. Excellent breakfast buffet. The seafood buffet was overpriced compared to the food options they had, but otherwise a very comfortable and happy stay in the hotel.