Sheraton Grand Mirage Resort, Gold Coast

Had a little kid screaming and crying non-stop for a few hours right next door. Made an enquiry to the guest services they were happy to find another room for us. Unfortunately it wasn't as spacious and as well equipped as the room we originally booked but at least we could rest peacefully. Rooms are clean and the resort is very family friendly. You have a beautiful beach just over the fence. The kids really loved the swimming pool.

The hotel facilities are good and the staffs are friendly. The only concerns are the room is too old and the shower pressure is not acceptable.

Our room was quite dated, some cupboards were broken, the toilet seat was broken when we arrived (however it was fixed the following day) the room was quite dusty to the point where my daughter required her ventolin puffer about 4 times during the night. The bed was quite uncomfortable for me and the pillows were flat but I guess some people like them that way. Breakfast was nice, not a lot of hot food variety. Fruit was beautiful and fresh. The pool amenities were good. Very nice for couples , for us as a family, we didn’t find it very child friendly. We didn’t really interact with any staff, apart from Danny from room service on 2.2.24, he was very friendly and nice. Also the lady at check out on 3.2.24 was great, didn’t catch her name though. The surrounding gardens and outdoor spaces were beautiful and well kept. Overall, we probably wouldn’t chose to stay here again only due to the dusty rooms and my child’s asthma condition.