Welcomhotel by ITC Hotels, Kences Palm Beach, Mamallapuram

This hotel has a beautiful garden, well maintained. We stayed only one night at a time where it was not busy at all. The room was clean, well equipped and spacious. The staff was very friendly. We had dinner at the Shack and breakfast indoors, both meals were very good. We enjoyed swimming in the pool (it would benefit from a light refurbishment, a few missing tiles here and there). The beach is at the end of the hotel property and we did enjoy a long walk at sunset.

First cons: - They didn't bother to inform us apriory that swimming pool is under renovation. We were informed just at the time of check-in. It was a great set back for us as my 5 yrs old was very keen for this activity. Not expected from a reputed brand like ITC. - We were told that as the pool is under renovation, instead we are providing high tea. But it was also not upto the mark. They did put tea/coffee on the house but other snacks were not on the house. They just brought from some where with just 2 pieces per head. Never seen this kind of high tea in any 5*. It was really funny. - Spotted stray dogs inside the property which is dangerous for kids. Pros: + Location is awesome, just on the palm beach. Although Palm beach is itself not so clean. + Rooms were spacious with big sitting area outside the room. + Breakfast buffet spread was nice with good amount variety. Most interesting part was they provided apple/grapes/oranges as fruit options other than regular papaya and watermelon. Overall nice property for a weekend trip.

The atmosphere of this hotel was so good we enjoyed alot specially food was so delicious staff are so kind Shreya Sejal dalia was helpful from front office Will definitely come back