Hotel Sudenburger Hof

Not as expected I booked the Torrs Wrren Hotel on 14th Januaryfor B&B for Sunday 19th. Free cancellation before 10.00 on 16th. Pay at Torres Warren. On 15th I received the following wia **********: Dear Guest; For your arrival for Friday 19/01 please make your way to our sister hotel The Harbour House in Portpatrick , where we have a room allocated for you. We have tried to upgrade your room type & we hope that you enjoy the Harbour House Hotel. We have allocated to you a 2 bedroom Apartment . Breakfast is included, delivered to your room & is Continental. On the same day 15th as far I remember I replied to this pointing out that I was booked for SUNDAY 19th not Friday and asking for confirmation. I also rang both the Torres Warren and The Harbour House Hotel but got nobody on the phone. I left a message at Torres Warren again asking for confirmation that it was for Sunday.. No reply On 15th at 13.53 my account was debited by the hotel one day before I could have cancelled for free. I was unaware of this for a day or two. On 18th I had a telephone call to confirm that I was booked into the Harbour House Hotel as above. The caller did not seem to be aware of my communications sand apologized for the mistake on the date. Anyway I accepted the apology and the booking having looked up the reviews on ********** On 19th we made our way to Portpatrick to the Harbour House Hotel. The situation was in a negative way not as expected -entrance shabby, breakfast very poor, bar closed at 20

Nice sized room Everything you need to know about a place you can tell from the reception you receive when you arrive. I was greeted by my key in an envelope and a number to call if there was an emergency. The hotel is described as welcoming - not true as the only person I met was at breakfast. The lights were off in the reception rooms when I explored after check in, so I didn’t feel comfortable sitting in there. Breakfast was adequate - toast, cereal, yogurt, etc. Room was big (I was in the Pink Room). The calking in the shower needs replacing as it’s mouldy.

The room was large, bed comfortable and Shower good Down side room was not the cleanest. Both bath and sink looked like they hadn't been clean, lots of marks on blinds, floor and mold on window frame of bedroom.

Fantastic Fantastic hotel, great staff really warm and friendly. Had a perfect night sleep on both occasions

my stay for comfortable and homely. staff and management were attentive i would certainly rebook

It was closed and I have not received any refund