Các đánh giá Rafaelhoteles Atocha

Phản Hồi Từ Khách Sạn: Dear Guest,Thank you for taking the time to provide this feedback.We are delighted that you appreciated our strategic location within walking distance to Atocha station and the convenience of the nearby bus stop for effortless access to the city center. Our hotel is indeed positioned to provide our guests with the ease of exploring Madrid's rich offerings.However, we are concerned to hear about your dissatisfaction with the bedsheet and floor cleanliness in your room. Cleanliness and comfort are cornerstones of our guest experience, and we apologize if we fell short in this regard during your stay. We hold ourselves to high standards and will review our housekeeping procedures to ensure they reflect our commitment to excellence.Finally, we are pleased that you found our hotel to be generally clean, reflecting our dedication to providing a welcoming and spotless environment for our guests. Your comfort and satisfaction are paramount to us, and we continuously strive to create a pleasant atmosphere for all who visit.We look forward to welcoming you very soon.Best regards,Pepe Sánchez, General Manager