Hostal María Luisa

The walls are thin. Conversations of next door could be heard. No kettle, no mineral water and no coffee and tea. The curtain is too thin, and can see through from opposite room. Location is good, just a few minutes walk from Tribunal and Grann Via Stations. From airport, take the metro to Nuevos Ministerios station via line 8 and change to line 10 to get off at Tribunal station. You need to ring the bell at the front gate for the staff to unlock the gate. Then take the lift to the second floor where the hotel reception is. Room Keys are hung at the board at the reception counter for self pick up whenever you return to the hotel. You need to put it back there when you go out.

ロケーションは最高です。部屋も広く、バストイレも使いやすかったので、満足してます。また次回も泊まりたいです。

Worst experience ever. The receptionist (a middle aged woman, I forgot her name, was extremely rude and unfriendly towards us throughout the entire stay. This woman is truly a shame for the hospitality business. I used to work in the hospitality business myself for many years but the way she deals with guests and their issues is simply disgusting. Furthermore, the rooms are very noisy and the beds are very uncomfortable. I am usually not a person who complains about any bad experiences I have but this experience was next level. I truly don’t recommend this place to anyone!!

The property for what we wanted and expected was excellent, the surroundings were a little scary at first but once you were used to it, it felt safe, very well located.

Nice little hostel. Very clean and quiet. People at reception suoer friendly and helpful about getting around.

Hostal Maria Luisa is the okay if you desperately need a room in Madrid Centro and only plan a short stay, like 1-2 nights.

While the hostel itself Is fine, clean and relatively well-kept, the lack of keys and the fact that each guest needs to ring the bell is a bit of a nightmare. As some guests were arriving quite late at night, the bell was ringing throughout the night and it was generally quite noisy. Make sure you pack some earplugs if you plan on staying here...

My flight arrived late at night so I had to look for a place that will allow late check in. I saw that Hostal Maria Luisa allow late check in (anytime after 13:00) so that's why I booked it. I paid partly using the hard earned reward points I earned from my previous bookings over a long time and paid the rest using my credit card. When I got there, the owner (I assume), didn't speak English, but was able to say that the place was full and turned me away and I left. So I didn’t get to stay or sleep at the property and they still took my money from the booking. Once I got home, bummed out, I contact ********** to ask for a full refund. ********** contact them and told me that they refused to give me a refund. I had to contact ********** several more times and chat with numerous different agents, and every time the property refused to issue a refund for me. They even deceived (in my opinion) ********** and told them I didn't show up. Since I was using Google Maps that night and my location tracking was on, I even had to provide ********** a screenshot of my location at the time to prove that I was at the property that night. Even with that evidence, ********** couldn't get this property to refund me. The agent from ********** told me that they need approval from the property to give me a refund and there was nothing that they can do since ********** no longer have my money because it has already been transferred to the property. I eventually had to contact my credit card company to refund part of my booking money I paid using my credit card, but I never got the rest of the money back from the property to this day.

I like I was close to everything