Econo Lodge Inn & Suites Old Saybrook - Westbrook

for the price i paid still wasn’t worth the money. my bed was broken, it was loud when i just moved. my desk chair was broken it was a challenge to eat my dinner. i paid on lline in full and noticed the same charge again….. they said it was not a charge and it will be refunded in 2 days. we shall see.

Seemed like a property in transition to new ownership. Remodeling going on. Doors that wouldn’t close/lock. Seemingly random people hanging out in their trashed out cars smoking and staring at their phones. It should cost less to stay here.

Had to wait 10 minutes to check in. No bathroom in lobby area. Smell of curry saturated the building. Lots of noise in rooms close by.

Bad mAttress and dingy towels and clean pleasant room and facilities and friendly staff.

Excellent value. The room was very clean except for a bit of mildew on the shower curtain edge. The beds were very comfortable and the room was good sized. Very convenient location near a supermarket, fast food (including Dunkin Donuts) and Kohls. Very easy on-off to I-95.

Bathrooms were fine but rooms did not feel clean. There was hair on the pillow in one room. Website said they served breakfast but they do NOT. I tried to update my reservation and shorten by a day and customer support told me it would cost MORE than the day rate for a room to change the reservation- which feels redundant.

It was a nice one night retreat..quiet..room floors not carpet! Staff nice. Thank You

had dirty sheets and dirty towels. it’s like no one even looked at them. they just fixed it and didn’t even bother cleaning them.

I stay at a lot of places like this at this price point from Cape Cod to the Canadian border therefore it's tough for me to complain. There are only three things I desire from a motor lodge: a level clean bed, a non-sticky floor and ample hot water for the shower. The Econolodge failed to deliver on the third criteria. The water wasn't cold but it never got hot. It was just a quarter-inch turn of the spigot short of a satisfactory bathing experience and in all my travels, this was the first time I have encountered consistent tepid water in the shower. This was no malfunction, you will not get hot water from these people. The hospitality industry weeps. Water down the coffee, skip the danish and corn flakes just don't go cheap on the hot water. While I'm at it, the fan in the heater unit also managed to be loud enough to drown out the TV but that was ok because you couldn't even get a movie channel anyway, just old sitcoms and local news. That was also a first. Usually you can get one movie channel even at the most frugal places. It's not a bad place, they just won't allow themselves to be good.