Stephanie
4 tháng chín, 2023
I didn't stay at the Mackinac Lodge! They over booked and bumped me to another location (the rundown Starlite Budget Inn). This location was a step above a cardboard box: dated, smelly, dirty. I reserved this room in January. No reason, no excuse, no care from the staff. I booked a room with TWO BEDS, AND GOT A ROOM WITH ONE BED. It was farther away to downtown, restaurants, etc. I was given coupons to restaurants, but the first two restaurants we went to were closed. Even the coupons are outdated! I had to drive to where the maid was to get the key to our room! This place was so outdated it had an actual key, not a card to enter the room. I had to go to the store to get cleaning supplies because this place stunk to badly, sleeping there was going to be a challenge. The air conditioner was not working well since it was from the 1980s. All the writing had been worn off, so it took a bit of trial and error to get it blowing out cold air. It took a few hours to get the room cooled down comfortable enough to sleep. I don't understand why I was bumped to a different location and not the person who booked after me. This was a busy Holiday weekend in a tourist town. My options were very limited on staying anywhere else. So, I accepted the room offered at the budget motel. I am livid. This was a horrible experience. I planned several months in advance so as to not have this kind of problem. Is it the fault of the motel? Travelocity? So much more could be said. So, so disappointing.
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