Premier Inn Macclesfield South West

From the moment you arrive at the hotel it is so disappointing, cant be helped but its at the rear, really grubby and untidy you feel like your going through the tradesman entrance, rooms were good, my evening meal and breakfast were just awful, lasagne was just dry the salad was a joke a few leaves of lettuce and a tomato , breakfast i had the full English cold bacon sausage , poached egg dry and cold, my party all felt the same and at £10.99!!! I wanted to complain but we were attending my sisters funeral an hour later and we weren’t in the mood Wont be staying again I’ve stayed at lots of Premier Inns my first disappointment

The bed is like a cloud. Great family too Lots of space. Kids beds comfy too. Breakfast was well worth £10.99 as kids eat free. Room was very clean. Plenty of towels. Tea/coffee/milk available. Pillows fluffy. Shower gel included. Very nice

I stayed her a couple of times this year. I found the rooms very clean and tidy. The staff who were there were all very welcoming and nothing was too much trouble. It was very handy having the pub next door for meals including breakfasts. The guy on the desk John was very very helpful and I found this made my stay a far more enjoyable one.

I would recommend this Premier Inn friendly staff from check in to check out helpful service with a smile. Stay was wonderful everything you needed in the room. 5 Star from me for my stay. Would recommend a visit to the pub next door the Rising Sun.

Leading up to the reception along the pathway were several hundred cigarette ends, as if the whole ground floor rooms are smoking 20 a day and throwing them out of the windows. The cigarette ends were adorned with a beer bottle, to add to the panache. The reception are looks tired, there was a man behind the reception not in uniform, but in a bright green sweatshirt. He left us ignored for 7 minutes, neither looked up at us nor greeted us. A man,in uniform came through from along the corridor to book us in. The man in the green sweatshirt advised that he had managed to lock everyone out of the system. We again waited whilst various phone calls were made to get into the system. The uniformed man said he'd remembered our rooms and gave us the keys. The corridors were dirty, mud along the corridor and on the stairs, with a muddy footprint on the bottom of one door. The room was fine, the bed comfy, my showered adorned with a solitary public hair. Food next door was terrible. Went down for breakfast at 8.30, the waitress was sat having a sausage sandwich and two other staff were leaning on the bar using their phones. We were not asked if we wanted anything else from the unlimited cooked breakfast, no fresh fruit as advertised and no butter- just sunflower spread. On the plus side, we had a breakfast and glass of wine refunded.

Upon arrival, which was earlier than the normal check in time, our room was not quite ready but we were given a family room instead so we did not have to wait. Lewis was absolutely delightful and so helpful not just with ourselves but other residents at the same time.

First night stay was horrible. Stayed in room 18, next door came in late and was noisy in corridor. Guests continued to talk in their room. They woke me up and couldn’t get back to sleep. So I rang the receptionist, she was able to ask them to keep noise down which they did. Next morning, I asked the gentleman who I checked in with the evening before, he was able to change the room for me which was absolutely brilliant. I had a fantastic 2nd night sleep, I actually overslept and woke up at 11:45! Checked out few mins late which was fine. All 3 male staff that I met and female staff on the phone were extremely friendly and helpful. Also, 2nd night male staff delivered my uber eats order to the room too, which was very helpful. Cleaner was very friendly, rooms were clean and especially bathroom no hairs or watermarks on shower screens. Plenty of parking spaces. The only thing I would suggest for maintenance is to find a fix for bathroom door, the bottom of door is absorbing water from the shower.

My family and I stayed to go to Jodrell Bank (my son), plane spotting (me!!) and shopping (my daughter). The hotel is perfectly situated. Car Parking is free and plentiful and we liked that there was a family pub next door. Check in was super speedy and efficient less than five mins. Lovely chap on reception called John who sorted out our room card which wasn't working and was super friendly. The room was spacious comfortable and clean. Very quiet considering that the hotel was full. Would definitely recommend and we will be back.

Good location on the outskirts of Macclesfield. We arrrived to check-in and there was no sign of anyone at the desk for about 10mins. Eventually someone came and was welcomed and had a quick check in. Basic room but comfortable for a good night’s sleep. When we walked towards our room, the first thing we could smell was smoking in hall/ stairs which wasn’t nice! We went to have breakfast the next morning and was very disappointed with the lack of choice for a continental breakfast compared to the usual Premier Inn standard. We had to order the cooked breakfast and also some things from the continental menu which doesn’t really correspond to the ‘unlimited breakfast’ that’s offered on the menu, therefore wasn’t worth the price. We also had to wait quite a long time for our breakfast to arrive, and there was only one waitress doing everything which wasn’t enough to comply to everyone’s needs. Overall, a good enough stay in terms of our room but disappointed by the breakfast!