Người Dùng Ẩn Danh
ngày 11 tháng 1 năm 2024
I've been staying at this hotel for almost a week, and overall, I've been very impressed with the service. The receptionists have been incredibly helpful and friendly. However, I was disappointed with one of the housekeeping staff members. She was a Filipina woman, white skin, &. A long hair ,I asked her for some shower gel, conditioner, and tissue, as I was running out. She told me she would give them to me later in the lobby, which I found to be unprofessional. As a guest, it's not my responsibility to go to the lobby to ask for basic amenities; it's the housekeeping staff's responsibility to provide them. Additionally, she didn't take out my trash for a week or knock to see if I needed anything. It was a disappointing experience, and if I were the manager, I would have serious concerns about her performance.she doesn’t look happy with her job & very unprofessional.
「我在這家酒店住了快一周了,總的來說,這裡的服務給我留下了深刻的印象。接待員非常樂於助人和友好。但是,我對其中一名客房服務人員感到失望。她是菲律賓女性,白皮膚,長頭髮,我向她要一些沐浴露、護髮素和紙巾,因為我快用完了。她告訴我她稍後會在大廳給我,我找到了不專業。作為客人,我沒有責任去大堂索要基本設施;提供這些設施是客房服務人員的責任。此外,她已經一周沒有倒我的垃圾,也沒有敲門看看是否有我需要任何東西。這是一次令人失望的經歷,如果我是經理,我會對她的表現感到嚴重擔憂。她看起來對自己的工作不滿意並且非常不專業
Dịch