Casa Real Hotel

Nice hotel , affordable lang sya at malinis ... Dadalhin ko din kids ko in the future

So good and spacious hotel

Average good

1. We booked a non-smoking room but the staff gave us a smoking room without informing us, which smelled really bad. But we let it go because we checked in very late at night and wanted to sleep immediately. 2. We found many flying insects in the room, so we checked and found hundreds of pupae on the carpet under the bed. 3. The next day, we contacted the staff to change rooms, but they said the rooms were full and told us to wait until afternoon, and they were not enthusiastic at all. 4. The room we changed to was a non-smoking room, but it was downgraded to a room with no view at all, only the building wall. 5. I recommend that those who are going to stay there find another place.

Not a bad one. Clean rooms but room service lacks quality. Travel desk is excellent and of great help.

Our check-in with the help of staff 趙嘉敏, just 5mins to get our room and I need to thanks so much for Joel who very care of us. When we check-in he noticed that we had a lugguage with us and told us that just leave it at a distance that can be looked after While check-out he is very patient to listen my comment that the chair in our room one of the leg is not fixed well and he will reflect to the management. Last but not the least that thanks for Ms. Jessy who toke my IDD call for my special request as we are coming from Hong Kong as because we just made booking less than 12hrs before check-in. She really made remarks to my needs and why I know it's her who pick up my call and well prepared a room before our arrival as when we check-out, by a few chit chat and knows that it's her who received my calls and pay attention to our needs.