Casa Real Hotel

1. We booked a non-smoking room but the staff gave us a smoking room without informing us, which smelled really bad. But we let it go because we checked in very late at night and wanted to sleep immediately. 2. We found many flying insects in the room, so we checked and found hundreds of pupae on the carpet under the bed. 3. The next day, we contacted the staff to change rooms, but they said the rooms were full and told us to wait until afternoon, and they were not enthusiastic at all. 4. The room we changed to was a non-smoking room, but it was downgraded to a room with no view at all, only the building wall. 5. I recommend that those who are going to stay there find another place.

Our check-in with the help of staff 趙嘉敏, just 5mins to get our room and I need to thanks so much for Joel who very care of us. When we check-in he noticed that we had a lugguage with us and told us that just leave it at a distance that can be looked after While check-out he is very patient to listen my comment that the chair in our room one of the leg is not fixed well and he will reflect to the management. Last but not the least that thanks for Ms. Jessy who toke my IDD call for my special request as we are coming from Hong Kong as because we just made booking less than 12hrs before check-in. She really made remarks to my needs and why I know it's her who pick up my call and well prepared a room before our arrival as when we check-out, by a few chit chat and knows that it's her who received my calls and pay attention to our needs.

Was nice staying in the hotel and relatively cheap. The service was decent and quick. Although the initial deposit amount is a bit higher. Also the hotel has easy access to local restaurants and transportation.

The hotel is a standard nothing compared to the luxurious of the Studio City hotel. It does not have any free shuttle too and its casino dun even have any jackpot machine. Not recommended.

Very close to the outer ferry terminal, like 10-15 minutes walk. Quite a lot of bus routes to choose as well, pretty convenient location for traveler. Hotel has smoking and nonsmoking rooms. I chose smoking room (cause I do smoke), expecting the room might smells pretty bad but it was fine. I do recommend this hotel if you're a smoker and a traveler that not looking for a nice view from hotel but just convenient location.

Hotel location is good, staff is good but the room is a bit smelly. Carpet smells like alcohol.