Selene98Travels
2 tháng năm, 2024
Pro: I loved the good reception from the staff at the point of entry, guide to the check-in counter and toured me through the room and told me a brief history about the floor. I loved the technology behind the room control system. Good interior and a comfortable bed that keep asleep all day 😊. The food service taste good.
Con’s: Reception doesn’t look organized. Had to wait for about 6min watching them before attending to me.
I ordered food room service and had to handle the door for them to put the food in the room.
I had breakfast at a restaurant, I had to wait for a long time for my food like 30mins, even though I saw other people who ordered after me like getting their food first. I had to talk to a waiter to find out how much longer I had to wait. The restaurant was noisy, unorganized and felt invisible , and the staff seemed busy and rushed. I also noticed that some people had to wait a long time for their drinks. The staff didn't pay much attention to us unless we approached them. And also the food was coldish in the end.
Suggestions: Organization structure should be improved and also pay attention to.
Overall I love my stay here, will definitely come back and see the improvements of the services.
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