Maison Haas Hustinx & Spa

嘩呢間酒店好靚呀就在市中心 有spa 好靚 會再次入住 我訂咗大房 有一個廳兩間房 個廳望住摩天輪好靚 非常滿意哦

Very unfortunate experience at Maison Haas, the standard room was just aceptable but the service from the reception staff was rude and not polite at all. Particularly the person in charge, Danielle, was not friendly and very unhelpful, she was only interested in booking an extra service. When we asked if it was possible to visit the PSA she said "not possible" and did not offer any alternative. The room was ready when we arrived but due to the "rules" we could not get in (it was 1:45 pm and the rules indicated as of 3 pm), we had to get changed in a tiny toilet with no option to access to the SPA changing rooms or another ready room. When we asked about directions and Maastricht highlights, she referred us to a website, w/o even looking at us in the eye. Her colleague, Rertu, was polite and helpful but all in all we had a dreadful experience, no customer friendly. After check out we left the luggage at reception, they do not even have a locked room for that .... we were directed "to take the luggage ourselves and put it in the dining room area" as the reception closed at 6 pm. Location was good but I do not recommend this hotel unless you want to be treated badly.

This really is a fantastic Hotel! Rooms are modern and tasteful, generous in size and well furnished. The overall Hotel is a blend of modern and original features. Breakfast was great, lots of choice and good service. Location is perfect, central with a car park over the road. I stay in hotels a lot on business and would come back here for sure!

This is a very unique hotel. It is comprised of several buildings that are connected. It is very clean, comfortable with a staff that goes above and beyond with their service. Breakfast was served in a delightful annex. The host there was fantastic. The gentleman at the front desk was extremely helpful regarding areas and museums we wished to tour. Our room was on a top floor with a terrace. Maastricht is such a delightful fairytale looking city and the views from our terrace over looked the church next door. As mentioned before, it is a very unique property, but definitely would stay there again or recommend it to anyone.

Loved it Sad the great restauurant inside "Safaar" was closed during my stay but i would like to stay here next time here at Maastricht !!!!

The most beautiful place to stay in Maastricht! I went for a conference. It was in the centre of the city, very local, nice rooms and friendly staff! The spa was wonderful, too! I would get back to the hotel when in Maastricht. Highly recommended.

We stayed two nights in the superior suite. "Suite" it is, "superior" maybe not. The room is spacious but a bit dark and the fancy sofas are stained. The main issue was the noise. The room is located on ground floor next to the entrance door (heavy and loud), so expect to hear everyone getting in and out the hotel or the spa. The hotel restaurant (also on ground floor) was hosting events in the evening, so there was a lot of traffic and people chatting outside the room on both nights. The restrooms seem to be badly marked, so the restaurant guests were trying to enter our room thinking it could be the toilet. The room has two doors, each guest trying to open both this became rapidly annoying. One guest even made it inside as we had forgotten to lock the door, we had to throw her out "politely". We also faced issues with the sink which were only resolved after 48h at check-out, so we had to brush teeth or wash hands in the shower for the whole stay. Overall nothing dramatic, but not quite what one would expect from a luxurious spa hotel and a room of that price. As a compensation the hotel offered us the... parking (cheapest item on the bill, less than 5% of the stay). We have seen hotels being more generous in their refund for less disturbance than that. In summary: not "bad", but certainly overpriced.

Reception was friendly and helpful, not present after 18:00 though. Room we had was spacious and warm. Very good shower, separate toilet. Work desk was very small, while there was enough space for a bigger desk. Also no rack to unpack your suitcase, you have to use the bed. Also for that there is enough empty space to put something. We took breakfast in the vicinity, as usual there are lots of choices of specialised breakfast places (cheaper and more charming than a hotel breakfast). Location is everything, and this hotel is perfectly located, you can reach everything easily on foot. Prices can be high during the weekend and events. Parking space opposite to the hotel (35 euro per day), hotel offers parking but although reserved it was full when we arrived. Overall very nice, rather expensive, boutique hotel.

The hotel was excellent Staff are friendly and very helpful. Room was clean comfortable and well appointed. The food in Safer restaurant and the breakfast were excellent and the staff outstanding. All in all a thoroughly enjoyable stay. We would definitely go back!