Verified traveler
3 tháng hai, 2024
It was a nice clean comfortable room. I liked the pillows and bed. There is a restaurant on site that was decently priced and had a few vegetarian and kid options. This also means it’s too fancy of a hotel to include breakfast in the price of the room.
My complaint is that when I called ahead to verify the pool/hot tub information, I was told it opens at 6am. I booked it because my son would be able to swim in the morning before we had to leave. At check-in I was told again the pool hours were 6am-10pm. Well, at 7am, lo and behold, we couldn’t get into the pool area because the pool hours are actually 9am-10pm. So there we are, my 7 year old crying in the lobby in his cold damp swimsuit, me having unwittingly gotten his hopes up that morning.
Anyways, not a huge deal but the afternoon staff are misinformed about some basics and I probably would have booked some place cheaper knowing the real pool hours.
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