Tài Khoản Khách
ngày 26 tháng 9 năm 2024
I walked into the Royal Lion Hotel with my Father and Son on the 22.9.24 hoping to have a nice Sunday meal. We sat at a table and proceeded to look through the menu. I was conscious that the table was rater sticky and there was also a few annoying flies hovering but concentrated on choosing my meal. When we had decided what we wanted i went to the bar to order. I was told there was no Sunday roasts left, that I was fully prepared for as it was 18:30 but that everything else was available. I was also told there was a half hour wait for food as they had a large group in that I also fully accepted. I ordered 2 x Slow Cooked Pork Belly £22.75 & Chargrilled Double Cheeseburger £17.75 and had a drink to pass the time. After waiting over an hour and noticing that people who had ordered after me, eating their food, I caught the young barmaids eye and she came and asked if we had received our food yet, I told her we had not and she said she would go and see what was going on. The Barmaid returned a few minutes later Apologising saying that the kitchen had lost our order and asked if we wanted a bowl of chips, I politely declined and informed her we would take our custom elsewhere. I left the Royal Lion in Lyme Regis never to return. Apart from the dirty, sticky tables and the abundance of flies that were hovering around the extremely poor customer service that was totally unacceptable just topped of my experience at The Royal Lion in Lyme Regis. I would therefore give this establishment a 1 star rating.
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