The Hotel Lucerne, Autograph Collection

Nice staff and service.

我們家庭出遊，訂了三間房，對比了很久，這是瑞士住過最滿意的酒店，雖然小房間不多，出入很方便，就在火車站附近，酒店設施很新，如果喜歡創意酒店不要錯過這家，大床房很床品很舒服，洗護都是歐舒丹，對我這種追求品質和有相對潔癖的人來説很不錯👍關鍵是小孩子們都很滿意！

離花橋比較方便

Our stay was incredible from start to finish. Front desk was extra helpful and granted us a status upgrade (Platinum - which doesn't always get me much). The suite was well-appointed, clean, with bedding that felt like a cloud. The biggest surprise was breakfast. The food was excellent, but what made it special was Mazzi, our daily breath of fresh air. She was warm but efficient. Her execution was perfect, even though she was running breakfast by herself most mornings. I hope she is well-taken-care-of. She's a star.

I booked a King or Twin room, but I'm a platinum member and also have upgrade certificates so I requested and was given a lovely upgrade to a large suite. Yay! All great--until I went to confirm I could have two separate beds (almost every king bed in Europe is just 2 twins and I'm traveling with a platonic friend so I didn'tthink this would be an issue). The hotel said I couldn't POSSIBLY have 2 beds unless I paid $130+ PER NIGHT for a rollaway. The rollaway that they have laying around that costs them nothing, particularly since I offered to set it up myself and wasn't trying to add a 3rd person (which is why I'm guessing there's a charge in the first place). Instead of this solution, they downgraded me to a basic Twin room that is tiny and dark and dingy (peeling paint etc) with a ton of street noise. This trip is to celebrate my friend's work accomplishment and I'm EMBARRASSED to bring her to this property, which is in a worse area than the other reservation I booked. I typically choose Marriott because they treat me well (especially now that I'm a platinum member), but I'm seriously questioning that now! It's been just the opposite here. And aside from all that, it's a bad room in a bad location. I wish Id kept my original reservation but of course they wouldn't let me cancel without charging a boatload. Save yourself a headache and book somewhere else when visiting Lucerne!!

If it was possible, I would like to give 0 stars or minus stars, the check in experience was one of the most humiliating experience I ever had. As Titanium member (and Lifetime Platinum member) in Marriott Bonvoy, trust me I have been in many Marriott Group Facility. I used one of the award upgrade to suite room , and get a penthouse suite where we can be three persons, therefore I bring our teenage daughter together in the trip. For 10+ years, Marriott Group hotel has treat us as value members and welcome her despite the booking is not matched. NONE of the Marriott Group hotel has ever charged us extra or even force me to sign a penalty fee ticket for extra person. I was completely disappointed and shocked. The worst is when I feedback it to the hotel, no sign of regret or improvement was found. We just stayed in Renaissance Zürich Tower Hotel, the service and attitude is impeccable, they even told us that she will let hotel that is with a teenage daughter and they take care of the rest. It is very pity, with a better management and team that can handle and treat loyal members, this facility can be a real gem in Luzern. Now it just looks good outside with awful service. Avoid it if you don’t mind to be humiliated.