Hotel Hofgarten Luzern

前台小哥非常給力，詳細解答了我的疑問。房間超大，一家人住着非常舒適！位置也非常好，離獅子很近。衞生整潔非常滿意！

+Good locatin.all clean.There is everything you need.Thanks to the hotel owner for extending our check-out by 1 h. -There is no entrance area.that is, an ordinary door.THERE is NO permanent person at the reception.A waitress from the restaurant came running and arranged our check-in.An unfriendly, indifferent person, everything is in a hurry.There is NO attention to the child anywhere It's strange that the staff doesn't even smile at the children.No greetings.We were there during the New Year holidays and did not find any festive decorations.It was inconvenient and difficult to carry a suitcase since our room was between floors.A meager breakfast.We rented 2 rooms, so I can compare them.I didn't find any decor in 1 room.Everything you need is available, but I didn't like the hotel, we didn't feel comfortable

Hotel hofgarten Stayed for 1 night in September 2024 on our European driving holiday and I really don’t know we’re to start. I guess the first place is to start is to let you know this has been the worst hotel we have ever stayed in, bar none. The hotel claims to be a 4 star hotel. Based on the 4 star hotels we have stayed in throughout the world this hotel would struggle to achieve 1 star. 1. The facilities. After checking in we asked about using the outside terrace and bar. We were told that there was a party planned for late afternoon and evening and the bar, terrace, and restaurant could not be used. Obviously we were disappointed. 2. The room. Cheap flat pack white melamine wardrobe area, combined with a 70’s veneered brown wood desk. A small TV on a shelf ceiling level with its black wires running down the wall. A bathroom door with clear glass offering no privacy. A weird bright red chair in the corner. A big heavy cover on the bed (27 deg c). The double bed is 2 singles pushed together with separate duvets. A safe in the wardrobe with no key. Random bright lighting with no ambience. A moveable air conditioning unit on wheels with a large corrugated tube to expel the hot air that had to be hung from an open window. No coffee or tea facilities. 3. Sleeping. After returning to our room from dinner in the city we discovered that: A. The room was very hot despite the fact we had left the air conditioning box running whilst we were out. B. Our room overlooked the terrace were the party was in full swing with loud amplified live music. We could barely hear our selves speak due to having to keep the window open for the air conditioning outlet tube. Subsequently sleep was impossible. 4. I dressed and went down to reception to ask at what time the party would end only to find a small sign on the reception desk saying they were unavailable, I wonder why? To conclude….. 4 star hotel??? Surely this is a joke Did they offer a refund for not being able to use the bar, restaurant, or outside terrace??? No For approximately £400 per night we were totally robbed. The hotel knew that they had booked a party that took over all of their facilities weeks if not months previously. Did they inform us of this? In order to give us the opportunity to book alternative accommodation??? NO Lucerne is a beautiful town with plenty of fantastic bars and restaurants and we would absolutely recommend visiting. However to avoid disappointment please do not use the NOT 4 star hotel Hofgarten, I’m sure there are lots of establishments far superior for much less money.

Great location close to lake and a short walk to the old town. Welcoming and helpful staff, everyone very friendly in hotel and restaurant for our fantastic breakfast. Room very nice but hot - portable air on not particularly good so keep this in mind. We were not too bothered but you might be. They have converted what is a very old building into a good hotel that we recommend. Parking worked well by using the valet service, no concerns and on time when we wanted the car back. Beware, Switzerland is not cheap.

Fantastic location, just across the bridge from the train station. Out standing staff and rooms. The dining is great, food and service. When we return to Lucerne we will stay at the Hotel Hofgarten again. Sorry we were only here for one night this visit. 5 Star review

Quirky hotel. Weird design and not great for handicapped. The bathroom shower was small and had a high.step out. Breakfast was with fresh cooked eggs if not too busy. Breakfast help was the best. Free water bottles