The Radisson Blu Hotel, Lucerne, is situated just near the railway, tram and bus station. The overall hotel ambience is also alright. But it is not great, because of the following reason. I'm citing these because of the money paid and the returns not received:
1. The rooms are spacious enough with good hygiene. But, there is just too much lint in almost all rooms. Also the coffe machine doesn't work.
2. We were promised on email that we will receive queen/king bed and instead we received twin bed. And the hotel staff was very professional to say that it is on the basis of availability. I think, the staff needs to be trained on terms like - reservation, commitment on emails. Because they surely doesn't know its meaning.
3. The dining area was average in hygiene. The staff is seen doing hard work. But still the flooring is stained and unclean.
Dịch