Nefertiti Hotel Luxor

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Upon our arrival, the receptionists informed us that their system had gone wrong and that they could not provide us a room at their hotel. Despite we had our bookings made months ago and had high hopes on enjoying their rooftop, we were at first fine with their immediate arrangements of getting us a new hotel room nearby (a two-minute walk from Nefertiti). They also emphasised that the new hotel was a “more expensive” one but it was all on them as a compensation. The receptionist walked us to the new hotel “Emilio” which appeared to be shabby and gloomy. Check-in was smooth and the receptionist from Nefertiti was helpful. Yet, staff at Emilio looked uninterested in their guests, no greetings, just stares. Our room was old AND DIRTY. The only amenities were three pieces soaps (for 2 guests), nothing else. When we tried to ask for a hairdryer, one hotel staff could not speak English and after some waiting, another staff told us all hairdryers were lent to guests who had slept… we thought we were staying in a terrible motel. True that Nefertiti had nothing much to do with the poor service and environment in Emilio and they have tried to fit us into a shelter anyway. BUT! What frustrated us was that the so-called “more expensive” hotel room was of such low quality. Out of curiosity, we tried to search on Emilio. It had only a 3/5 rating!!! (Nefertiti currently has 4.3/5, which was why we chose it) I believe any traveller would know the difference between a 3 and 4.3 rating hotel! And I also believe before putting us into Emilio, Nefertiti would not have no clue about what hotel they were ditching their guests in… Not to mention their rooms were always weirdly sold out in all seasons, which I was sure their were plenty of empty rooms available at that moment as all unused guest rooms had their doors open (as if they were not intended to let guests make a booking), so there was no way we could check on the price. To be honest, we sort of felt cheated. As a consumer who had already paid, I did not care if the compensation room was “more expensive”. What mattered was to stay at an accommodation we opted for our journey or in any case, to have a replacement with similar quality (unless Nefertiti agrees they are as awful as Emilio). The next morning when we returned to Nefertiti for complementary breakfast, no one followed up on our case. I suppose if we got to stay with Nefertiti, it would be a better night but now - a true disappointment to both the hotels. Too frustrated that we only took pictures of the dirty linen…

It was a good hotel. The room was clean and the bed was comfortable