Smartflats - New Yorker

No Wifi and awful service WIFI did not work. I called and they daid they were worki g on it. I started reading prior reviews and turns out Wifi had not worked 2 weeks prior to my arrival. Also the master vedroom sink was clogged. I made contact with maintenance and advised them of the problem, they walked into the apt saw the priblem took pics and never fixed it. We also didn't have handsoap and they still didn't do anything about it. In other words, the apartment is nice, but us tourists sepend a lot on Wifi to plan our activities and they did not care and obviously have not cared about it for a while.

Possibly one of the worst stays at a place I have ever had, smartflats the company as a whole is a catfish nothing like the pictures or descriptions. If you are confined to a wheelchair or have problems walking the lift doesn’t work which they know about There was dirty food left in the fridge and laundry left in a cupboard There was needles and drug packets left on the stairs going up to the room Overall AVOID booking here

They said there was wifi but when we got there there was none. Place had a weird odor and all the dishes were nasty. Also all the soap was empty.

The flat was really dirty. Own Duvet Covers are highly recommended! The towels were wet and already used before.

The door was broken, the elevator was broken and there was no wifi. Homeless people also sleeping in the hall.

A whole lot of show . . . No Functionality When we arrived, the primary door was broken. When we were given the instructions to enter the flat, the combo for the immediate door was cut out in the instructions. Had to call smart flats to get the combo but what was more troubling was that it appeared that the staff we called was not aware of the status of the property on site. Upon entering the facility, we were surprised that the elevator did not work (no signage indicating it was out of service) so we had to carry all of our luggage up to our flat on the 5th floor via the stairs. Once we settled in we were able to connect to the WiFi which was great. . . for about an hour before that went out and it never came back on throughout our stay. The shower in the bathroom had a broken bracket for the shower head and the drains for the shower and the sinks were slow. In one of the sinks we investigated we pulled a lot of hair out. While the flat was furnished with plates and glasses, there was no silverware to be found. We had to go buy silverware in order to be able to eat our food properly. While the flat is perfectly located, it is a bit of a gamble when you book there as there is no manager on site. Overall, I’d recommend spending a little more money and booking at a proper hotel than this place.