Rivage Hotel Restaurant Lutry

The hotel was clean, the bed was comfortable, and the room was not very big. I was looking for a boutique hotel and not so expensive. If worked for me. Booked just for one night, and unfortunately, I didn't try the restaurant.

We only stopped at 15h00 to have a beer on the terrace and to sample their famous Mallakoffs cheese balls. We gave the order to the waiter who delivered the drinks and then forgot all about the snack! He stood next to our table chatting for 15 minutes with another customer and then 15 minutes later we saw him leave so I asked another waiter who delivered the cheese balls in the 5 minutes they should normally take to cook. Never again!

When we arrived at Rivage hotel on september 6th, there was a paper at the reception of the hotel saying the Air conditioning system of the hotel is broken. The person at the reception said it will be fixed in 1 week and they can’t do anything for us to help. We asked for a portable A/C or fan, she said she doesn’t have that and she can’t do anything. She said just open the windows. We asked for a refund so we can change hotel but she refused. The temperature in the room was over 30 celcius and we travel with a 3 years old kid. We didn’t sleep all night because it was too hot. Secondly because the windows were open, there was alot of noise outside. The second night, they delivered a portable A/C but they didn’t install it. We had to figure out how to install it in the heat of the room with a little child. This portable A/c is not made for those type of windows, we had to let the window open and the curtain to let the pipe go outside. Also, the power cable for the A/C was too short so we had to go twice to the reception to get extension cord. The manager said he can give us free breakfast as compensation. We don’t find it fair because we paid an hotel to sleep but we couldn’t sleep. Now we have the portable A/C the window still have to be open so the heat comes back in the room, also the noise from the street and the light and sun from outside prevent us from sleeping. Insects also entered the room. The manager said because of ukraine war, the parts to repair A/C can take more than 4 weeks to arrive but refuse to reimburse us, saying that we book with Hopper and not directly with the hotel. When we contacted Hopper, they tried to speak with the management of the hotel but they didn’t want offer a refund, even for the first night. Over 2 weeks ago, I wrote an email to the owner of the hotel, i did not receive any answer from him.