Kaiman Hotel (Luoyang Railway Station)

We checked in, went to the room and decided to leave and go to a different hotel. The room had ants crawling on the floor, when we lifted the duvet - there was 1 dead ant. There was also a used tissue on the floor next to bed. The room on the photos is clearly photoshopped to look better than it is in real life. In reality, it is very old and run down. Location is also in a dodgy part of Luyoang, next to the train station for non speedy trains. When we told staff that we’re leaving via a translator on the phone (due to no English), they told us it’s okay and that we needed to contact Trip.com to get our money back. When I did so, Trip.com contacted the hotel to confirm this information and the hotel refused to refund our money back. I had to contact customer service, who phoned the hotel directly. The hotel owner then agreed to only refund 70% of the stay. I think this is extremely poor from both hotel and Trip.com, since customers must be protected from situations like this. The hotel kept saying that they “cannot refund money due to the request being out of the cancellation period”. This practically means they can give you a trashy room and you won’t even get your money back. After a long back and forth with Trip.com customer service agents, they offered the remainder of 30% in Trip coins. I had to agree, as otherwise would’ve lost my money. To note - the room cost was around 400 yuans, due to it being a national holiday. Sadly I have no photos of the room, as we spent 5 mins there only, trying to find another hotel to book before going back to reception…

It was located in front of the metro station, so a good location. However, when it comes to night because of the lack of soundproof walls, it was a challenge to sleep.

房間超級無敵小，我一歲多的孩子，在房間裏走路，一下碰牆上，一下碰桌子上，衞生間也是小的，站一個人都擠，服務沒有服務可言，因為晚上沒有工作人員，別的都不重要，重要的是，房間真的真的很小很小

旅遊城市，這個價格和環境非常好了，挨着火車站交通特別方便，火車站有直達龍門石窟和白馬寺的公交，前台有個大姐特別温暖，擔心洛陽降温我穿的不夠多，推薦住這裏

衞生一般，距離合格差一點。 第二天沒用打掃房間。 火車站對面，很方便。 前台説是24小時，但是需打電話叫人來。入住之後就沒見過人。 入住的時候有幫我們提行李箱（酒店沒電梯）。 退房的時候就沒這麼好的事啦！

第一次來河南旅行 凌晨一點下火車出了站馬路對面就是酒店，第二天退房 充電器忘記在酒店 聯繫前台小姐姐幫忙寄回的 下次來還會入住酒店 衞生：乾淨 環境：總體來説可以 服務：前台小姐姐挺好的