Citysleep

The hostel was very poorly maintained and quite dirty (coffee stains on the walls, showerheads covered in grime, sinks full of hair). The blankets had a lot of hair on them, and in the double beds, they were too short. The mattresses and pillows were quite uncomfortable, and the power outlets were far from the bed. The only positive aspect is the location, right in the city center. However, the worst part was the kitchen—completely unusable due to a constant bad smell, day and night. The furniture was damaged, the pans were in bad shape, the fridges had mold, and the range hoods were placed just 50 cm above the stove.

The kitchen is dated, dirty and grotty. I made a cup of tea upon arrival and felt the kitchen and its utensils were unclean. I was totally put off my tea by the state of the kitchen. We were asked to make our beds ourselves with bedsheets left folded. And thank god we were, because as we made our beds we found a stale chip in one bed and a beetle bug in the other. There is no physical staff on site which makes it very difficult to resolve any matters quickly. I called a number through bookings and was put through to a third party outsourced company as it was late (10pm). They offered us a different room which we accepted on the condition we would inspect the beds before fully accepting. While the operator was on the phone we inspected the beds of the second room only to find a leech type worm in the bed. The only solution they could offer was a third bed but at this point we were not happy to stay here at all. So we took all our things and walked into the -40°C night to find alternative accommodation. This place is unclean, I do not recommend staying here at all.

I like the mirrors in the rooms to make up for no windows. When I booked through *******, I never got the door code emailed, so I had to call the staff when I got to the hostel. Eventually, I got access, but that was a bit annoying. Otherwise the bathrooms and kitchen were clean and neat.

It was clean, the check in and check out were uncomplicated. Windows would have been nice, but I knew what I booked

Centralt i Luleå Bra och centralt läge för enklare övernattning med rum utan fönster och frukost. Rent och välordnat.

Endast 2 täcken fanns i ett rum som var beställt för 3, ingen personal fanns att hitta för att få ett 3:e täcke