Best Western Plus Crown Colony Inn Suites

Very friendly and helpful staff. Must entire property needs a full makeover and updating. Really musty carpets. I had to change my room twice. Coffee machine to make lattees is a plus. Breakfast was nice with lots of options. Unfortunately I would not stay here again.

Unfriendly staff Was accused of dialing 911 and not apologized too after staff realized it wasn’t our room. Found 2 roaches and was told they didn’t believe that, and the main room ac didn’t work well.

Not sure I would stay again It's a much older property and the A/C unit was very noisy making it difficult to sleep. Staff were very nice. Towels were very rough.

Disappointing Experience from Start to Finish My stay was full of issues from the moment I checked in. I had booked and paid for a 1 King Suite, but was given a standard 2 Queen room instead. When I tried calling the front desk to address the issue, the in-room phone didn’t even work—so I had to go down in person. When I showed the staff my receipt clearly stating I booked a suite, I was told they were fully booked and couldn’t accommodate the room I paid for. No upgrade, no refund, not even a real apology—just a “sorry.” At that point, I was stuck for the night and decided to just get through it. The room itself was disappointing: the bed was uncomfortable, the mini fridge was dirty, and the overall cleanliness was lacking. On top of that, the walls were paper-thin—I could hear every door, conversation, and car passing by. Even the elevators were unbearably hot. Needless to say, I won’t be returning.

Hotel was nicely appointed and very clean. Grounds and pool were nice. Everything was great except my AC control was stuck and it was very warm during my stay. In the middle of the night I forced the temp control by holding it down for a long time. Temp then improved.

The facilities look old and a bit dirty, the price was high for what it offer. The place is very convenient, close to the town, easy access