The Hotel Lucerne, Autograph Collection

Great location. Small hotel and over priced. Room is OK. Very interesting room decoration.

Nice staff and service.

很個性化的小型旅店

離花橋比較方便

I am a Marriott Platinum Elite Member. I only offer this information as I achieved this status by staying over 800 nights in a Marriott Hotel. I am a pretty good judge of what one can expect at a Marriott Autograph Collection property. This Marriott was very disappointing. The front desk personnel were hospitable and cheerful but that is where it ends. While our room was spacious, the shower was small, the bed linens ill-fitting so became lumpy and the duvet skimpy. The hallways are dark and tight. The breakfast offerings were uninspired. It lacks basic amenities. There is no restaurant or bar and I had to walk across the park to the Renaissance to use their lounge computer as this hotel has no business center available. Unfortunately, we had to leave Lucerne a day early due to a family emergency. To add injury to insult we were charged a $440 cancellation fee. It is part of their policy and there is no budging on this. Shame on you Marriott for putting your name on this property.

This small hotel was very lovely. Everyone at the desk was very professional and welcoming. The rooms were large for Europe and seeming renovated recently. The bathroom was well done with nice bath products. The hallways are a bit dark but don’t let that worry you. The rooms are much better.

I prefer to write positive reviews but unfortunately, I cannot for this hotel. I hope the feedback can be taken as constructive so improvements can be made for future guests. The people at the front desk were friendly and helpful but the room was poorly designed. The designer was touted as a selling feature of the hotel unfortunately the design did not incorporate features that would make the room comfortable for guests. The lighting was so dim we routinely used the flashlight from our iPhones. The desk chair was too low for the desk and not adjustable. The chair was heavy and not on wheels so it could not be moved readily. There was not a USB port by the desk. The outlet near the desk was near the floor so not convenient for plugging in a laptop. The picture on the website showed a separation between the sleeping area and working area but this was not the way the room was arranged during our stay. They did not have their own wifi for guests. They use a Luzerne wide wifi which seems less safe to me.

Great service from Mara. From the minute we walked in until we left she made us feel special. The location is good. The room was large but dark. The only thing that was disappointing was the gentleman on the front desk that told us to go downstairs to the restaurant for dinner. Not sure why he would suggest it. It was full of gnats and we could not eat because they were everywhere. I asked him if he knew afterwards and he said yes. Still don’t understand sending us there knowing we would have issues with all the gnats.

Stayed two nights the staff was very friendly and the location is in a quiet neighborhood about 10 minutes from the train station. Short walk over to old town Room was very large and well appointed. The only bad thing was the lighting as not very good and the windows did not have blinds or drapes which made light at night a little bit of an issue Overall great location and staff with a large room with some quirks