Sofitel Luang Prabang

We are very happy with our stay at the Sofitel of Luang Prabang, very warm welcome from the arrival until our departure. This is a very quiet and relaxing hotel with plenty of serene atmosphere, which we were looking forward to get during our stay. As it is a bit out of the city center with 5 minutes drive or 10 minutes by tuktuk, they do offer free shuttles from 6pm to 9:30pm to town or back. Courteous staff, helpful and friendly people. Breakfast is simple, not gargantuan, sufficient enough, they offer free 5 minutes massage when you arrive for breakfast if you desire to have one… The pool and garden are beautiful and well maintained. All in all, good values and good vibes from this place, we will return and recommend it to our friends to go.

Our stay had a lot of high points and a lot of low points. Starting with the high points, the grounds and room were incredible. Our experience at the spa was one of the best we’ve had. The cocktails and Laos-style burger we had for lunch one day were phenomenal. The staff were charming and very accommodating. However, there were a few aspects that were far below the experience expected of a 5 star hotel. First, cocktail service around the pool was abysmal. On almost every occasion we had to go searching for a staff member to take our order, and then the cocktails more often than not took more than half an hour to arrive. This is despite the fact that we seemed to be the only people ordering F&B at that time, i.e. they were not busy at all. Second, the breakfast was a disappointment every day - we were told we could order eggs or noodles, and had to repeatedly press the staff to find out what type of eggs and noodles, and we only discovered on the last day that there was a menu with additional options. We ordered poached eggs on toast, and the eggs had not been drained of excess liquid, and the bread was entirely soaked through. An order of waffles took over an hour to come out - first it was delivered as a pancakes, and then they just forgot about it despite repeated follow ups. The “local” Laos options lacked flavor - very little of the herbs and spice that makes Laos food great. I think this and the pool service issue are primarily the result of a lack of training and instruction for staff - they were clearly doing their best, but did not know what to do. Third, the pool area needs a lot more spent on maintenance. The decking is cracking and falling apart. The mosaic tiles in the pool are falling apart, A LOT of the tiles are missing, and I got a very large laceration on my forearm from the sharp edge of a tile sticking out. If this pool were in a western jurisdiction, it would not meet health and safety standards. Fourth, the gym was not worth visiting if you want to lift weights. Possibly the worst weights offering I’ve seen for a hotel of that price and with that much space. We want to reiterate how great and enthusiastic the staff were. I think this is primarily a management oversight, training, and maintenance capex issue.

The hotel is very beautiful with shuttle bus service to the 3 Nagas.

The room, staff and surroundings were outstanding.

索菲特酒店是這次旅行最正確的選擇，房間面積夠大，空間佈局合理，都帶有園林，是休閑小憩的好地方。酒店自己的園林也很漂亮，黃昏落日的時候金色的光線照耀着整個園子，建築物都披上了一層金燦燦的外衣，看起來柔美又很浪漫的感覺。酒店服務也是到位的，員工們不論什麼時候遇到都是滿臉微笑的問候，有任何問題都可以及時溝通幫忙解決。唯一的缺點可能就是早餐略微有點單調，和傳統五星級酒店的自助有些差異，種類不多，但好在都很新鮮。對了，院子裏養着好幾衹兔子，時而會遇到，好感瞬間提升。

不錯不錯，紫色游泳池真的太美了！進門的儀式感好滿，喝的水和茶具很美哦！院子裏的大青樹很贊，孩子騎着自行車🚲繞着大叔，我們在樹下喝着他們工作人員熱情送上的水，太棒了！ 環境：喜歡 服務：熱情