The Secret Luang Prabang

地理位置好，離夜市也就五分鐘的路程。冬天酒店游泳的水還是有點兒涼，不適合下水。發發呆看看書挺不錯的。

服務很好。

My recent stay was deeply disappointing, primarily due to significant issues with cleanliness and service. Key Issues: · Poor Cleanliness: The room was very dusty, which adversely affected my health. I also observed cobwebs, slimy shower edges, and a practice of rearranging rather than washing glasses. · Ineffective Housekeeping: Despite pointing out specific areas that needed cleaning, the housekeeping staff did not address them properly, suggesting a lack of training. · Unprofessional Staff: Reception staff were often disengaged, using their phones for games. Service requests, including for my early departure, were met with no response. · Inadequate Breakfast Service: Empty dishes were not refilled unless a guest pointed it out. I also noted an inconsistency in service, where a hot beverage option was offered to other guests but not to me until I requested it. · Although I left two nights early, the hotel did not process my early departure and appears to have charged me for the full stay. Due to the unclean environment, I felt compelled to cut my stay short by two nights to aid my recovery. The overall experience fell far below expectations, compounded by the lack of resolution from staff.