Villa Cécilia

First of all I want to say Cecilia is a cheat. She charged £172 for a service she never provided. Let me explain. I booked the room via ***********. Unfortunately our arrival time was outside of her check in time. However her website said we can pay £30 extra to check i. Out of hours. So I informed her via ***********, to which she replied she can't take us. But she never give permission for *********** to cancel our booking and refund. Instead she constantly repeated saying that she is unable to take us. *********** informed us that they are negotiating for us. So we couldn't cancel the booking and book another place. As a result we travelled to Villa Cecilia from the UK only to find out that her gate is closed, not answering to the door bell or picking up my calls. Unfortunately our flight was late for another hour so we reached her place at midnight. When I called ***********, they said they are unable to do anything unless she gave permission to cancel and refund, as she wouldn't take their calls as well. Then we had to find another place by ourselves and left her place. She gave us a refund of £4 which I am not sure what calculation she did. She or *********** never gave me any more refund or any explanation, to this day. I lost my £168.