Spring Arona Gran Hotel - Adults Only

As always this hotel dilivers Food drink and hotel top class entertainment in hotel is very good petonca scholen bingo aqua gym etc we do all these its part of the holiday for us Virginia & Jess fantastic We will return of course two trips this year

We enjoyed our holiday at Arona Gran. This is the 4th time we have been over 15 years. The food is still if a very high standard, but on some occasions the food was not hot enough. Our room had a lovely view, over the pool. There was only a very small wardrobe in our room which we found not big enough for all our hanging clothes. There was a sharp cracked tile in the bathroom. Entertainment could have been better. Although we enjoyed the piano being played in the bar prior to our evening meal. On some occasions, service was slow in the bar. All in all we enjoyed our holiday and, I am sure, we will at some point come back and stay at Arona Gran

This our sixth visit to the hotel which we always spend on the Up A few negative points since our last visit but also some improvements in different areas. We always book direct with the hotel which includes private transfers to and from the hotel this as changed to a bus service which is not working from lots of complaints form regular customers. Please Arona change back to the old way . Else you might find you loose customers especially the elderly holiday makers. Reception check in with Sophie was great she was friendly polite and check in was easy. The rooms are starting to show very tired in the decor and the furniture is looking old fashioned. No water in the rooms daily anymore . For what you pay for is a little poor . The landings do have water machines but we didn’t use them as people were saying a lot had bad tummy upsets using them . I think two bottles of water daily is not that costly. Also the maid service wasn’t the best they did the bare minimum nearly every day we were left with no teaspoons. The maids always left your room immaculate with towel sculptures in the past. The up has improved especially lunch with hot choices added and a few extras also the afternoon cakes have improved. Unfortunately our first few days the up was a bit messy with glasses cups extra not being cleared and most days no towels being put out . I think this was due to the boy man sitting on his phone all day long and not moving . We did discuss our concerns with Narrisa . Narrisa as always was fabulous a brilliant host. Also Sabrina at the bar she’s the best bar person on the Up. The food in the main restaurant is just has good as it’s always been can get very busy . The gala dinner had gone down hill which is a shame . Just a few minor adjustments needed to make the hotel perfect again , But we still love staying at the Arona Gran on the Up and will always return. It will always be our special relaxing haven.