Krystal Grand Los Cabos - All Inclusive

Our stay at Kristal Grand was truly unforgettable! Special thanks to Chief Concierge Mario Cortes — he assisted us with every request, helped us upgrade to a stunning ocean-view room, and arranged a late check-out so we could enjoy the resort even longer before our flight. The hotel itself is outstanding: delicious food, more restaurants than we could try in one stay, daily changing entertainment for both kids and adults, warm and chlorine-free pools, spotless grounds, and incredibly kind and friendly staff. Our young son quickly made friends, and the water playground became his favorite spot. We also booked a pirate show tour through the hotel — it was an amazing experience! There’s honestly not a single downside we can think of. We had a wonderful time and would love to come back again! Ivan , Irina and Daniel, USA.🇺🇸

酒店位置很好，海景房的位置離海很近。但酒店缺乏維護，設施很舊，陽台椅子臟且銹。本來對全包是有點期待，但除了自助餐還有選擇外，晚餐真的太爛了！意大利餐廳做的pizza簡直還不如去超市買冷凍的。

I stayed at this resort with my partner on 8/13/2025 to 8/17/2025. Upon entering, we were checked in by the ******* concierge, Omar, who was very friendly and personable. We only saw him once during check in and no other time the rest of our stay, but despite that, he was still able to book us reservations at the habachi restaurant, and give us additional info on excursions. I appreciated his help. The rooms aren’t the newest and I can tell they weren’t maintained properly and thoroughly. I came with a party of 6 other people, and in one of their rooms, the bathroom sink did not drain so they had to brush their teeth in the shower. In that same room, the shower door did not close and kept swinging open no matter how many times you kick it closed, so all the water would splash on the floor. Their floor in the common area of one of the rooms was also very dusty (dirt and debris was getting stuck under our feet) so they had to call house keeping to come sweep and mop, which they did pretty fast which was great. One of the couples that joined us had another family knocking on their door because apparently the resort double booked that room. The family ended up getting a separate room and my friend and her partner were compensated with reservations at one of the restaurants at the resort, The Grill, which she told me was delicious (unfortunately I did not get a chance to dine here). My room in particular was pretty okay. Some molding on the patio doors, no patio seats or tables