Chileno Bay Resort & Residences, Auberge Resorts Collection

My wife and I recently stayed at Chileno Bay Hotel during a tropical storm, and while the weather wasn’t ideal, the staff turned what could have been a disappointing trip into a memorable and enjoyable experience. Despite outdoor activities being closed and the storm rolling in, the staff went above and beyond to ensure all guests were entertained with creative indoor activities. Their warm hospitality made us feel so welcomed, even during the worst of the storm. Although we missed the sunshine and pool time, we left feeling incredibly satisfied with our stay. We can't wait to return under better weather, but even in tough conditions, Chileno Bay and its amazing team made our trip special!

What a great place. Loved everything about it. Fernanda was the best and my family can't wait to go back.

My family and I had a lovely stay here. We loved the attention to detail from the staff and enjoyed the amenities like the stunning spa and the well stocked kids club which our toddler visited everyday. The food was delicious and the view of the ocean a blessing.

Perfect stay for 7 days! Can’t say enough great things about the resort. Looking forward to our next visit already

We celebrated a friend’s 50th with 13 people. Everything was top notch and amazing for all. Beautiful and magical property. I’ve never had a staff that is so accommodating and friendly, helpful and made for a perfect trip.

Incredible property and villa. Impeccable service. The restaurants were great. The villa host was very attentive, but not overbearing.

My ten best friends and I spent an incredible 3-day weekend celebrating my birthday, and it exceeded my highest expectations. We stayed in the loft villa with a pool, and Guillermo, our dedicated "butler," was simply outstanding—responsive, proactive, and incredibly thoughtful in ensuring our stay was perfect. The resort staff knew us by name and occasion, going above and beyond to ensure every moment was memorable for me and my friends. This was truly the best service and most beautiful accommodations I've ever experienced, and I can't wait to come back at every opportunity that I can.

TL;DR Pros: Beautiful property, large rooms, lots of amenities and activities, great food. Cons: Ocean view rooms are a waste of $, Private beach isn't even usable, service is lacking. The property itself is beautiful and pretty large. Service on arrival is excellent from the front desk to the porters to the concierge. Paco our personal concierge was exceptional and prepared a nice personalized greeting for my birthday. Unfortunately we were disappointed with the ocean view room . Our room was really a view of the construction site nextdoor so that was a bummer. It was a very unsightly as our room faced more towards the adjacent construction site and crowded public beach. There was constant construction noise and constant foot traffic. Pretty much the opposite of what I hoped for in a scenic relaxing stay. The hotel is design poorly and rooms face out away from the center of the property. We could have stayed in the city if we wanted to stare at heavy machinery and throngs of people walking by. There should be some warning on the website about the construction and noise levels for some of the ocean view rooms so guest aren't caught off guard like we were. We ended up requesting a room change and were placed in a garden view room, which ended up being a much better spot but also a little awkward since there was no separation between us and our neighbors who were staring at us through the sliding doors in their plunge pool. This property is just not laid out well. Also the hotel also did not compensate us for taking a lower room class. So we ended paying for a more expensive room than what we actually stayed in. Overall this was a big negative from day 1 of our trip. Fortunately inside the rooms are beautiful and spacious. The outdoor showers and soaking tubs are very nice. Rooms have a nicely stocked mini bar, coffee, tea, and nice walk in closets. These are some of the best room interirors I've seen at any property. The resort has a fleet of golf carts for moving guest around the property and a fleet of suburbans for local transportation which is great, you never have to call ahead for a taxi/car. The Well spa is excellent. The staff and therapists are all incredible. The spa facilities are very nice as well. The pools are very nice. Pool service was mostly very good. The first day at the pool we were largely ignored but the service was better after our first day thankfully. The private beach is laughable. It is a small, rocky patch of sand with a pair of lowly chairs setup and the surf is quite rough. If you want to actually enjoy the sand and calm water you need to go next door to the public beach. The hotel should just advertise that instead of trying to pass theirs off any sort of decent enjoyable beach because it is not. The fitness center is very nice but not large enough to accommodate a resort of this size. The gym is packed in the mornings and you'll have to wait for cardio equipment since they only have a few treadmills. The

We had a great 3 night stay at the hotel. It is over the top in terms of service and amenities. Highly recommend the resort for short and long getaways.