The Rumi Hostel

Every time I walk, the floor makes a squeaking sound. There's always something sticky on the floor.

Bedbug was found in the room. Let me organize this hostel's response by timeline. The response of the hostel was worst ever. The stay date was 5/26-5/29. 1. Early in the morning over the 27th-28th, we found and killed a bedbug. Additional bedbugs were found and captured. There were no hostel staff, so we contacted the emergency contact network, but they did not receive any calls. From that night until 11 o'clock, it was impossible to communicate with the hostel owner. So at dawn, for the public good, we wrote a review of the hostel. 2. At 28 noon, we was able to communicate with the hostel owner. The hostel owner offered me a day's refund, the option to move rooms, and the option to return 27-29 days and leave the hostel. What's surprising is that they asked me to delete their review of the hostel in exchange for the above. We felt bad about the hostel owner, so I accepted the offer first. However, we wasn't convinced, so we wrote additional reviews at 1pm. 3. Around 3 o'clock, hostel's owner wrote in our review that what we wrote was black mail, and that we were a group of people who carried bedbugs and scammed to make money. He also said that he had been tipped off by another hotel. 4. Our luggage was all in the hostel, and we felt a huge threat because we had to go pick up our luggage. So we deleted one review. Our luggage was there, so we had no choice but to make excuses because one of us didn't recognize the situation. 5. In the end, we were forced to reach an agreement with the hostel's owner as stated in No. 2 due to the threat. However, after the discussion was completed, it became very difficult to communicate. I was unable to contact the owner directly, and I was also not informed of the refund method clearly. Therefore, I tried to communicate with the owner for the last time before I found our luggage and moved somewhere else. 6.The hostel lobby said they couldn't connect us directly, and Yuri couldn't get a clear answer on the refund process. All they said was that they would give us a refund according to the policy through the site, and the amount was tax-free and commission-free. Not knowing the exact refund process, we ultimately decided to ask the hostel reservation site for a refund request. (Trip.com ) 7. After we booked another hotel and went to bed, we received a reply from the reservation site that the hostel owner refused the refund request. It was the same if I asked again. We wrote this article to edit and post the current Google review, and we are planning to post this article. Attached is a picture of all the reasons below. I am very disappointed with the hostel's response.

Good location

Nice place center ỉn Koreatown.

Good 👍🏻

就在韓國城周圍都是居民區比較安全，一出門走路1分鐘就是韓國餐館還有按摩美甲之類的小店，很方便，周圍也有韓國超市H Mart還有韓國購物中心Korean Plaza，我最喜歡逛kpop周邊店。 在這裏住了很久，交到了朋友，留下了非常美好的回憶，永遠不會忘記。