Motel 6 North Hills, CA - Van Nuys - Los Angeles

Robert was amazing with accommodating me for my stay for a night after being misplaced and lost in a far off area! I appreciate your patience and sincerely when checking me in! Thank you and I will recommend my associates book directly through you.

I have stayed in hundreds of hotels/motels but have never written a negative review before. I am writing this review to hopefully save people from ever going through this Motel 6 experience. Rooms smelled so badly of smoke my belongings still smelled awful days after I checked out. There were bugs. Sheets were stained. It was noisy - thin walls and apparently pet friendly as dogs barking all hours. Most importantly it was not safe. All sorts of things going on in the parking lot. Manager was never there. They say free Wifi but it did not work - not even front desk could use it. The kicker was when we checked out early. We gave them a full days notice and were assured it would not be a problem and that there would be no extra charges. When we did check out they confirmed there would be no extra charges but that unfortunately, they could not print us a receipt (because their wifi was down of course). Once we left the area they did charge us extra - rack rates! Recouping our costs has been a nightmare. I have stayed in some decent Motel 6s but this was a disaster. With no support from Motel 6 head office I will never stay at another. This one horrendous experience was enough.