Sonder the Craftsman

Pretty good service. The room is very comfortable provided with many convenient facilities.

Very clean and minimalist-aesthetic! Total of 6 people staying together (2 rooms cuz they didnt really wna sleep on the sofa) and its big enough to accommodate 👍🏻 only downside is its in a quite dangerous neighbourhood (saw someone getting pointed at with a gun)

This is my worst experience ever . I was charged a 250 dollars fee from my account, apparently, they said they’ll have that 250 dollars on hold before I can be given the check in details to check into the room and have it refunded back to my account after 3 - 5 business days after checking out . I saw this 250 dollars taken out of my account , the moment I gave authorization for it to be taken, so I can be given my check-in details , but I never had my money returned . I have waited for about 2 weeks now but still never got back my 250 dollars . They said , the money has been refunded back to my account and I should speak with my bank . I spoke to my bank for a hour plus , multiple times but they said they didn’t see the transaction nor my money being refunded nor released . I spoke with Sonder customer service several times but they kept having me going forth and back with no solution nor have my money returned back to me . This is the worst experience have had when it comes to lodging . I’ll never lodge in such a place ever again and I hope they choke on my hard earned money .

Amazingly comfortable and beautiful. The room was one of the best I had ever been; very spacious, clean, and modern. The hotel seemed to be pretty new; inside the building (the lobby) was beautiful as well. The front desk manager was kind and helpful; we asked to keep our luggage for about 2 hours before check-in and everything went smoothly. The Sonder app was convienient to use and the 24-hour chat service was very well-supported and friendly. The app showed all the information I needed in order to access my room and enter the hotel (+ wifi info). I messaged them a couple days before checkin to ask about the sofabed, and they were very responsive. I also asked for extra sheets & duvet while I was staying, and they came within 20 minutes with everything I needed. (However, the duvet cover came separated with the comforter so I had to put them together myself.) AC, kitchen, bathroom, everything worked well. Yes, DTLA is loud with sirens at night, but I think that's just the location. I didn't bring a car, but parking in the area is very expensive. The hotel does not have its own parking lot.

It’s good

다운타운에 위치하고 있어서 접근성 좋음. 다만 이 건물뿐만 아니라 모든 건물이 전반적으로 시스템창이 아니라서 방음이 잘 안됨. 청결하고 호텔+에어비앤비 장점을 따서 만든 호텔이라 여러모로 편함(요리 가능!). 출장이나 여행으로 엘에이 오게 된다면 재방문 무조건~!