Auto Macy Hotel

The hotel is at a good location but not the hotel cos almost all the didi don’t come in to this alley and not aware of this hotel Hotel is very pretty and room is very nice There’s a free pickup from the train station which is very nice and plus point for the hotel However the staff needs more training in terms of their services and professionalism. Their standard is obviously not at the hotel’s level. When I reach on the first day, the young lady and gentleman that assist us with the check in is nice and friendly. However after that it’s always an older plump lady that is at the front desk during the day and her attitude doesn’t makes me comfortable. I was writing something to pass to her and she keep rush me to be faster and the way she talks makes me feels as if I’m at a market instead of hotel. And also the aunty that manned the laundry area. When I was washing my clothes around 3-4pm, she said I occupied both laundry pod and other ppl can’t wash it. I told her nicely that I will come and take out the cloth on time. I mean there’s so many ppl that leave their clothes in the laundry and dryer pod after clean and dried for hours or overnight. Doesn’t that occupied the pod as well and others cant use it? Then she still continues to nag and said me about using both pod. Once again I told her nicely the same statement. Then she continues again and keep repeating the same thing to me over and over again and I snap back at her only she stop. What’s wrong with her? There’s a saying 给你脸 你还蹬鼻子上脸了？以为我很好欺负吗？Please give more training to both of the staff so they don’t ruined the reputation of your hotel. And there’s a staff that told me to pay for the lost card. I misplaced a card before with other hotel and never been told to pay for it. They just simply void the card. It’s only 10-20 rmb which is not a lot tho but it really ruins my impression for this hotel. I mean this hotel is very pretty and I would love to stay there again if I’m visiting Lonyan again but with this kind of staff around, I will think twice before deciding my stay next time. I stayed Wanda and Fliport Hotel in Lonyan before and the price for these 3 hotels doesn’t difference much but their staff definitely handle customer with more professionalism and better attitude

Very nice design hotel, the staffs are polite and welcoming

房間很舒服。酒店拍照很出片。小寶寶在大堂就能玩一下午。床也很舒服。 唯獨燈光的控制還有待提高，小度小度控制的比較**。閲讀模式就把所有閲讀燈打開了，不能單獨控制。晚上孩子睡覺後再單獨開個燈很不方便。

很少評價酒店，但是這個酒店真的想好好誇一誇，前台妹妹很温柔熱情，我先讓她們帶我參觀了一下帶浴缸的房型，果斷選擇加價升級，浴缸有配一次性浴缸套，水壓沖力剛好，之前在別的酒店住水壓都很小，客房衞生也好，外賣機器人送餐便利。最重要中途不小心不弄臟了床單，和前台説完之後馬上來換了。所以又續住了一天，以後來龍巖還會過來的

昨天住的酒店環境非常不錯呀，和酒店聯繫了一下能不能接站，因為下雨不方便，雖然是臨時約的接站，但是酒店還是給安排好了，這點為客人考慮的服務非常不錯，房間的小度很靈敏，且對接了外賣提醒功能，超級方便，前台還提醒可以租借功能枕，睡的挺舒服的，退房時也貼心的送了一份伴手禮，一些龍巖特產小零食，又給我對龍巖好的印象加深啦，下次來還住你們酒店[呲牙]

點贊點贊！和朋友一起來的，這個酒店裝修風格很新穎，房間設施也很齊全，都是智能控制的，最重要的是房間配置的水和飲料免費耶，到店前台小姐姐非常熱情服務，還給我們介紹了周邊景點遊玩的地方，不枉此行，下次來龍巖還會選擇這裏，另外酒店大堂還有咖啡吧拍照也特別出片！！