Mercure Dartford Brands Hatch Hotel & Spa

The staff were very helpful. They did everything possible to help our party of people. The hotel and room were clean . The bed was large and comfortable. We would stay again

We were staying here for 2 nights because of its proximity to Brands Hatch circuit.  The room was very clean but very cold on arrival.  However, luckily, we discovered a heater in the wardrobe.  The dining experience was not good….the menu is very sparse and the service was very poor.  They only had one very sweet rose’ wine available and we had to go to the bar to buy it as we couldn’t locate anyone to serve us.  On Friday evening, they seemed to only have one waitress on duty and the hotel was full.  When the bill arrived, after perusing it, we discovered that they had added a service charge to it which we did not pay.  Whilst checking the bill later, we discovered that they had added an extra glass of wine to it, which we didn’t have.  This is not a cheap hotel but the restaurant/service does not match their aspirations.  We only stay here because of its location and would willingly stay elsewhere if there was a hotel available.

Blood stains on wall bathroom was in shambles was given the wrong room with 2 single beds

Hotel needs a bit of TLC, poor cupboards in gents spa changing rooms, rather dull/dark rooms, AC not very efficient, room was rather cold, and restaurant too cold, we needed a fan heater! Also during Sunday breakfast (busy) orange juice, bacon, hash browns and butter portions all had run out, the food was good but replenishment was slow. Service for Drinks at the bar was slow and the drinks rather expensive. There was a fault on the hot water meaning no hot water in the morning, but later it was back on and boiling hot! Finally the front desk service was good, friendly and helpful, despite one of the computers not working.

We had a wonderful stay. We went for our anniversary and we were very spoilt with roses and Prosecco in the room with a lovely bag of goodies, soft drinks,crisps and chocolate along with an anniversary card. I requested a room with a view and wow did we have one. Looking over part of the Brands Hatch course. The staff were very helpful. The room was clean and modern. Swimming and spa facilities were lovely and all clean. Not really a buffet person but food was plenty and hot. The hallways are a little tied but not shocking. Would recommend for a short stay.

beautiful hotel. amazing location. so clean and nice staff amazing.