Golden Sails Hotel

Golden sale took $100 deposit off of my account and still has not returned it it's been over 7 days

We discovered 2 full-size live bed bugs on or near the bed on our first night. We notified front desk and checked out immediately. We requested front desk person to come and take a look at said bed bugs, but he said it was against policy and he could not leave the desk. (Which he had already been to our room once to loosen the shower head so that it would release water.) Inspector was called by hotel manager the next day. Verdict of inspector: "No bed bugs." Manager refused to comply with any request on our behalf to confirm any refund. Thus we lost a very large sum of money as we had booked 2 rooms for multiple days each, but got to sleep 0 nights because of the legitimate hazard. I would not recommend this hotel to anyone. There were indeed bed bugs. We asked hotel personnel to witness such. We checked out first night and were assured that the hotel would comply with a refund thru Trip.com for the second room at least, for we had not booked it for occupancy until the following night. We pursued our case with hotel manager. But she denied that there were any bed bugs and refused to cooperate with any refunds whatsoever. We even attempted to meet with her at the hotel after she informed us that no refunds would be issued, but she had left early. I hope this honest review spares others the awful experience we had. Do Not book a room with Golden Sails hotel.

Love this place. Xool staff cool location.. cool room

Lit confortable mais tapis divan et douche vieux et sale

Professional, welcoming and very courteous staff. Quiet property, felt safe and very clean and secure accomodations. I'll definitely be back. Thank you

Great location Close to all malls, university Friendly staff always supportive best is the front desk

It was a convenient location for what we needed to do. The room was clean and comfortable. However, the plumbing is old and not working properly. We had to be moved to another room. Expensive for what we got. Not likely to stay there again.

A $100 deposit is charged in case you drink the 2 waters in the room or steal anything which they outline in a sign in the room. We made it a point to not drink the waters but were still charged $10 for 2 Fiji waters. Really?!

Great location! Super friendly staff. Easy check in. Perfect courtyard...especially when your traveling with 2 small dogs. Overall great experience!