Serendipity House

Absolutely love this place! Clean, comfortable and very good location. Breakfast is brilliant, and the view from the deck is gorgeous.

Received a message from serendipity to say how they did food and fully stocked bar etc just the morning of the day we arrived yay. On arrival told bar is closed .. oh apparently staff shortage BUT the owner is there telling us this Okay 🤷🏼‍♂️ Booked a triple room and again-says triple and single bed but it was a SMALL double and a single BUT again no problem as we are family 🤷🏼‍♂️ Head out in to Derry,,, great place Next morning yay breakfast Head down and only offered continental ,,, nice selection but really !! Lady that showed us to the table said no cooked breakfast as it’s during the week and they only did cooked at the weekend 🤣 owner said sorry no chef .. what ?? But you could do it !! Nearly forgot.. says parking 👍 yes there is but it is pot luck as it is on a residential road 🤷🏼‍♂️ Would I stay here again or recommend this place … NO Plus point it is within an easy walking distance of the city. I don’t like to leave negative feedback but the owner made no effort and just said staff shortages and okay fair enough but how about putting it on the website or email so the customer knows what not to expect .

Really not as advertised. We stayed at the hotel Monday and Tuesday but moved to another hotel Wednesday as we didn’t sleep. Bed mattress so old and lumpy. Nothing in the description was how it actually was. No soap or toiletries in the room. We paid for a deluxe room which was on the ground floor right next to the front door, that was the only area we had access to for our stay. The room was so warm but there was no fan and hotel directly onto Main Street so not ideal to open windows and folk looked in when curtains and blinds open. The bar and restaurant’ (a few tables) and the balcony terrace looking over the city was locked up during our stay and there was no access to vending machines. We were told it only opens at weekends and it was booking. com fault for not as putting such. Photos advertised a lovely breakfast but it’s a limited selection of bread/cakes and a bit of ham and cheese. I had a very stale sausage roll. Nothing appeared fresh and the milk was off and curdled my tea, although I did get an apology for that. Room was big enough but no wardrobe, just 3 hangers on a wall rack. Parking is on a very busy packed street. Rooms are apparently only serviced if you request it! We were offered fresh water for the rooms, which we got but the used cups were left and milk not replenished (again I was told I should have asked) no one was around to ask and owner was off site the 2 days we were there. It is a good ten minute walk into the town, we were happy to walk but it’s a very steep walk and I know some may find it too strenuous to walk up. My parents still travel and walk but they would t have been able to do the hill, maybe should be made slightly clearer. We did love the walk though. We found a great alternative and we did live the town and all the landmarks.