Radisson Blu Hotel, London Leicester Square

Excellent Location …but cleanliness can be improved.

I am writing to express my disappointment with the service provided by your hotel during my recent stay. As you are aware, I had booked a twin bed room at your esteemed five-star hotel in central location. However, upon arriving at the reception, I was informed that the room was not available. Instead, I was given a room with one double bed for two adult males. This was unacceptable and completely contrary to my booking request. As a guest, I expect the hotel to honor my booking and provide the room that I had reserved. Moreover, I trusted your hotel to provide top-notch service given the reputation and standard of a five-star hotel. This level of incompetency and disregard for the customer's booking request is not what I expected and is unacceptable. Therefore, I am requesting a refund for the room that I stayed in as it did not meet my expectations or fulfill my booking requirements. I would appreciate it if you could process the refund as soon as possible. I hope that in the future, your hotel will ensure that such incidents do not occur and that all guests receive the room that they have reserved. Thank you for your attention to this matter. Sincerely,

在唐人街邊上，步行5分鐘路程，房間不大，設施較為齊全，早餐比較豐富。

房間比想象中小，但除此之外一百分，硬件和軟件都很舒服，自助早餐豐富。

房間設施五星酒店不匹配

非常滿意，位置好酒店檔次高