Best Western Mornington Hotel London Kensington

I had a great stay overall. The only suggestion is to install some heated towel rail in the bathroom.

The hotel is good and has some issues like a poor wifi and a fire alarm that can be problematic. In overall is a good option for London.

Reception Staff were welcoming, accommodating any requests we had made at the time of booking. They were also helpful with any requests we had made during our stay. Location was perfect - just round two corners from Earls Court tube station. Room looked as though it was being partly painted or touched up but not in the correct colour… but was clean and welcoming. The poor girl Danielle or Daniella serving breakfast in the restaurant was absolutely rushed off her feet on the Sunday when it was extremely busy and could have done with more staff on. She had to welcome every single guest, show them to their tables, make their drinks, take their hot food order, deliver the drinks and food to the tables and also clear and clean the tables for all guests all on her own. She did this all in her stride, apologising for any delays to everyone and providing service with a smile speaking in more than one language. She deserves a raise or to be paid double time in these instances!The hotel most certainly should have had more staff on to accommodate the amount of guests that there were on the Sunday and perhaps reception staff who were not busy could have assisted which would have made things much more manageable for the girl left on her own. We were glad to see that there were much more staff on the Monday. Cleaning staff for the rooms were very pleasant and they made a very good job - the rooms were spotless! All in all a very nice stay was had by us both.

The room location was perfect until you hear people going up and down the corridor most of the night and then hoovering the main reception at 8.30am which was right next to us. They don’t cater for people that can’t have caffeine which was disappointing

Better than I expected! Thin walls with a lot of sound travel but overall a very nice hotel.

elevator broken, ordered room service and they confused my order