Mornington Victor Hotel London Belgravia

Location and hotel is nice, the lady at the reception the night I lodged was rude and not helpful. I booked my hotel room from trips and trips mentioned that I didn’t have to do nothing. I traveled from Manchester only to get to the hotel at 10pm and the lady rudely said I couldn’t check in because I didn’t have a physical debit card, and she plainly said I should leave and come back when I get a physical card or in the morning “maybe” I could get a refund which wasn’t certain. I had to drive to dagenham, get my girlfriend’s debit card in order to check in. It was a very annoying experience as I was exhausted and just needed to check-in. However great hotel, clean, nice and will recommend and visit again, but I suggest you call the hotel first before getting there to avoid no access to your room after paying so much for the night.

明確知道有訂單情況下 前台無人答應，打了10幾通電話 並沒有人開門，並且在隔天早上將訂單改完成功入住。但我根本沒有進入到酒店任何一步。 還騙其他值班人員説我並沒有出現，這個酒店服務態度實在惡劣

位置很好，很方便。