Fraser Place Canary Wharf

Nice area to stay in and and an affordable serviced apartment to enjoy it.

Clean and good service, like

智能電視未能上網，反映後沒有跟進。

A really unsatisfactory experience and customer service follow up even poorer. I was disappointed to find in the room: - Discarded bottles on the floor on arrival indicating no one had check it had been cleaned to a satisfactory standard. - There was a broken dishwasher in the kitchen area. This meant when eating we had to do washing up, but there's no tea towels included. - Two light fittings were not working in the bathroom. - The hairdryer caught fire (which we did report to reception and they replaced with a very weak travel hairdryer) but the very fact it caught fire and melted the wire indicates it hadn't been checked. - The iPod dock in the living room didn’t work at all. There were also no instructions. - Dirty utensils in the rotating rack. - Clock battery had gone in the living room area. - There was also a persistent beep from a fire switch in the hall. Overall outdated and poorly maintained. Simply not worth the money. I have asked for compensation for our stay but received a standardised feedback form before anyone had addressed my complaint. I wouldn’t stay here.

Beware when booking this place if ur used to being clean this is not the place for you I booked the one bedroom apartment - Accessibility is a little tricky to get to the Main Street u have to take stairs or take a very long route . We had a baby trolly and a person with wheel chair so it wasn’t simple - There is nothing close to the hotel . It’s a 10 mins walk to the main wharf. - Most shops in the nearby mall close really early as it’s outside London city - THE PLCE IS DiRTY, the carpet underneath the sofa bed “which I closed cause sleeping on the sofa was more comfortable” was so filthy, was clearly never cleaned, apart from having stains from god knows what, it was dusty and when we lifted it up the floor under it was dirty and you can see multiple stains on it - they DONT clean on weekends and they clean only each alternate day we checked in on Thursday and were put on Monday so they didn’t clean at all. This information was not available on the information deck and they never mentioned it when I checked in , I was only (un)pleasantly surprised of it when we asked. - The corridor on our floor smelled really bad but we ignored with it as the smell was not coming into the room - so we called to get the carpet removed as we had a 7month old baby that crawls on the floor and puts everything in her mouth, also they the child got sensitive skin which got negotiated because of the carpet, they refused to take their carpet away. My sister had a discussion with them to at least and at least send someone to take the garbage out and they refused to do so and asked us to put it out . And they sent us a broom to clean ourselves - They never removed the carpet or the trash and the next day I was sitting down I over heard the manager telling the staff that I shouldn’t remove the filthy carpet cause it’s part of the room. we shouldn’t be putting the trash out and that this is not a hostel it’s a “Fraser place”. - Later in the day I got scolded by the staff telling me that the corridor smelled badly from the trash which I actually sealed very well and their corridor was smelling bad the entire time we were in the hotel clearly cause they are not clean. - I was asked to remove the carpet myself and put it on the floor below so they can “store it for us” as if it belongs to me. - We were also asked to take the garbage out ourselves which I believe a decent place never ask their guests to do. I didn’t want to ruin my mood anymore cause they already did a good job at that so I took my trash out. Their trash room is in the ground floor , and we had to put it in the big bins there is no garbage chute system in the hotel and we were in the 8th floor - There was a nice big spider in the toilet which conveniently was on my towel - I couldn’t take a shower in the hotel o felt I was more dirty cleaning myself with their towels - The staff has tries to be professional however the service is not great - Also on booking breakfast is included how

I recently had a disappointing experience with the staff at this establishment. It appears that they dismiss negative reviews as untruthful while accepting positive feedback without question. The staff's lack of friendliness is evident in their responses. Additionally, despite the fact that the individuals I stayed with are cyber security experts, the company made an inappropriate comment suggesting they need to familiarize themselves with Google Chromecast and ChatGPT. This response reflects a troubling lack of professionalism and a sense of insecurity on their part. Based on my experience, I would not recommend staying here to others.