OurTravels
6 tháng tư, 2024
We booked a suit for the a 1 night stay at the price of £284.
We had a 3pm checkin but our room was not ready until after 4pm, despite being at the hotel from 12:30.
The room was not great!
It had ripped carpet, crumbs on the floor, desk chair broken.
No toiletries, no water in the room. The pressure on the shower was also low.
We went to the bar at 4:30 for a drink. It was not busy and was advised its table service only.
We waited 15 or so minutes but no service, staff were seen to be huddled to the left of the bar chatting, despite multiple attempts To get one’s attention but failed, so we left along with 2 other tables.
We used the pool, this was cold, but is very relaxing, steam room and sauna had plenty of room.
There was a bad smell of sewage in the spa.
Breakfast was good. Staff friendly and the quality was
Adequate.
Luka at the concierge desk was very attentive and observant.
This is our third stay at this hotel and 9th stay at the chain.
The quality of this hotel does not meet other hotels in the chain.
Dịch