Excellent location right next to Harrods and the big museums, atmospheric London lane.
We arrived after 5 pm so weren't able to enjoy the cream tea and scones, but got upgraded to one of the penthouse rooms.
Room was clean enough and comfortably warm in February (despite single glazed old sash windows), but no tea/coffee/kettle in the room. The roofs are low, and when other guests walk by your room, you can both hear and feel it.
I would rate it higher if it advertised itself as a 3-star venue.
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