Church Street Hotel by Belvilla near The Oval

Terrible experience at this hotel! I got bed bug bites and contacted the hotel but got no response. Another guest had bed bugs and was not being addressed. Room was never cleaned in 5 days and my trash was full for 3 days. The curtain in my room was ripped and dirty. The hotel smells really bad and kitchen is not clean. I asked for assistance from 3rd floor with my luggage and no one assisted me with the narrow stairway. I stayed in this hotel in 2021 because it’s near my family in UK but the management has changed and it is not the same at all now.

Pre-paid to stay here, upon arrival was told there is a deposit required for the room, but it must be paid by card. As an ex-pat who hasn’t lived in the UK for the past five years, my only bank card is a Chinese bank card and it can’t be used in the UK. I offered alternative payments for the deposit but was refused. The counter staff didn’t even have a phone number for his boss to try and solve the problem and I was refused my stay there and had to find another hotel. It was after 6pm and many other hotels were already sold out. Very stressful. ADDITIONALLY, I was refused a refund for the room. The whole place reeked of unprofessionalism. What a joke of a hotel…

我係這旅館住左2晚，關門聲很大，隔音也不好。水龍頭發現有損壞。整體一般