Tài Khoản Khách
ngày 15 tháng 5 năm 2025
Disjointed Setup and Poor Service – Disappointing Stay The setup at this Nox hotel is quite bizarre. Reception is in one building that’s currently a building site, and the actual rooms are located in two completely separate buildings further down the road. One of these buildings is nearly impossible to find—there’s no signage whatsoever, which is frustrating after a long journey. Receptionist Oksana, whom I’ve unfortunately encountered multiple times between the Belsize Park and West Hampstead locations, is consistently cold and unwelcoming. She gives the distinct impression that you’re interrupting her day, with the same disinterested expressions every time. On my most recent check-in, their key card machine was broken, which caused a 20-minute delay. I was told to go to the room and use the spare key, only to find there wasn’t one. So I had to drag my luggage all the way back to the makeshift reception—beyond inconvenient. The rooms themselves are decent, equipped with a small kitchenette and microwave, which is a plus. However, avoid Room 206 at all costs. The mattress is lumpy and uncomfortable—not up to Nox’s usual standard—and the room backs onto a loud beer garden. On a warm night, the noise is unbearable. Definitely bring earplugs. Overall, while the rooms can be fine, the lack of signage, poor service, and chaotic reception experience make this location one to skip.
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