Tài Khoản Khách
18 tháng tư, 2024
The friendly staff and emphasis on customer service made this one of my most pleasant hotel stays ever. When I came in (from the rain) and had to wait in the lobby a short while, I was offered "something from the restaurant." I chose sparkling water, though I am fairly sure I could have gotten something stronger. Whenever I returned to the hotel, I was always greeted directly and with a smile. I left my suitcase there while I traveled around England for a few days with a smaller bag. Upon my return, the suitcase was brought to my room before I asked for it. These are some examples of the excellent customer service. Because of my Marriott status, I was upgraded to a slightly larger room. It had a desk with chair and a small sofa. It was fine for me traveling alone, and I think it would have been satisfactory, if cozy, for two people. The closet was large enough to hold quite a few items on hangars, but there was no dresser or place to store other clothes. The buffet breakfast was one of the best I've experienced. I wanted to eat much more than I was able to, especially the baked goods. The service was excellent and the staff kept everything stocked. The hotel was modern and clean. I hope I have an opportunity to return there.
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