The Wellesley Knightsbridge, a Luxury Collection Hotel, London

Very good

This hotel transports you back in time to the art deco era. This small, elegant hotel exudes charm and personalized service. The decor and level of service reminded me of a very small st Regis. Since it is so small, the wellesley definitely does have a couple of drawbacks which may be deal breakers for you. 1. No fitness center. 2. No concierge lounge 3. No buffet breakfast 4. Virtually no drawer space in the room. Although I enjoyed our stay, we stayed here for 5 nights and I would have liked to unpack. The lack of drawer space made this impossible so we had to live out of our suitcases during our stay. My wife has ambassador status with Marriott and we were upgraded to an executive room but the storage was sadly lacking for 5 nights. Our son was in an entry level room with the same lack of drawer space. It would have made our stay much more enjoyable to have been upgraded to a larger room with adequate drawer space. The website showed that suites were available for our 5 night stay but I suppose management hoped to book these. The hotel is quite small but we rarely encountered any other guest during our stay. It is a bit annoying to spend over 100 nights at Marriott properties each year but not get upgraded to the best room available. Positives The hotel is very easy to get to from Heathrow. Simply take the Piccadilly line and get off at Hyde park corner. There is an escalator and then a ramp up to the street. Use exit 3/4 and the hotel entrance is about 50 steps on your left Every room has a butler. Arrange for a wake up call and your butler will bring you complementary coffee with some small cookies. I enjoyed this leisurely way to start each day We love to walk in London and the hotel is well located within a half hour walk of many top London destinations. The hotel also has a complementary car service. Their BMW will drop you anywhere within a mile radius of the hotel (1st come first served) As ambassador, we opted for the free daily breakfast. You will receive a complementary continental breakfast that includes 2 of the best warm croissant I have ever had. You can swap the continental breakfast for another menu option such as full English breakfast, French toast, or omelet for an up charge of 8 pounds. Complementary daily newspapers were available in the breakfast room as well On previous London visits, we have stayed at the Sheraton grand, county hall, Grosvenor house, and st ermin’s. The Wellesley is definitely the most luxurious experience but the small size of the hotel poses the drawbacks I have mentioned. If you will only stay a day or 2, you may want to experience the Wellesley but for longer stays, a larger full service hotel may be a better choice

Hotel is nice but experienced a few disappointments as a Marriott Ambassador. We arrived at 14:00. Check-in time is 15:00. When I arrived I was told, my room was not ready which would have been fine except I was also told, there were no upgrades. I thought that odd because if I wasn’t being upgraded, they could give me any room in the house. I was also told it would be 45 minutes to an hour wait. My wife and I went out and while taking a coffee, I looked on line and saw the hotel were selling Junior suites (they had multiple ones available). At 15:00, when I returned, as the front desk agent was making my key, I asked if I had understood her correctly as online, there were, upgrades for sale! She quickly made a call and told me she now changed my room. Why did I have to go through all this! Not how you should be treating your highest level customer. Another issue is at my free benefit breakfast I asked for still water. I asked for this instead of the free orange juice (which cost £13.50 on the menu). The waitress brought a bottle of water and when I got the bill I was charged £7.50. The first time I have ever been given an extra charge for still water at breakfast at any hotel in the world. Lastly, no fitness room. Other than that, good service and very nice rooms.

Unbelievable experience, the place & atmosphere is outstanding, but a special recognition to the staff that made feel better than home! I was last year on the cigar bar and this year i decided to reserve in the hotel and of course i’m not disappointed. Other extra point is that you have a car & driver first come first serve to go 1.5 miles. Great hotel!

Concierge service was the best we have ever had in our travels. Every detail of the service was outstanding. Suggestions, tickets obtained, food reservations, places to see and when was best timing. River site seeing, Greenwich visit, which we have never done in our more than a dozen trips to London. Juan and others were the best. The hotel staff was. Excellent in ways to serve guests. The-doormen, drivers all were helpful, courteous and went beyond giving us royal treatment. A definite place we will return and recommend to others. Our Ella Fitzgerald suite was lovely, quiet and well appointed.

The best honeymoon experience in London. Since we arrived, my wife and I were treated very friendly by the Wellesley staff to celebrate our honeymoon. We were then offered a free upgrade to a gorgeous Junior Suite with a Christmas tree. The upgrade was accompanied by flowers and Veuve Clicquot bottle. We have to add that the Luxury Collection hotel felt like out own London private appartment. Everyone was so friendly, especially the GM, Mr. Prabakaran. The concierge team helped us to secure a beautiful table at the Alain Ducasse 3 restaurant. I am so grateful for creating such a wonderful honeymoon experience for me and my wife. Have to add that the cigar lounge and the liquor and wine bottles are amazing! Can’t wait to stay at The Wellesley again, next time we visit London!