Premier Inn London Tower Bridge

During our two-day stay at the London Bridge hotel, we were required to clean the room and leave a room cleansing card on the door. However, It was a disappointment to us that the room was not cleaned by anyone.

酒店位置優越，周邊交通便利，公交出門就是，地鐵及火車站都很近，走路10分鐘左右，到各景點都很方便，倫敦鐵塔就在酒店附近，走路10分鐘。房間衞生很乾凈，唯一缺點就是洗澡水不會調。

性價比非常高的經濟連鎖酒店 位置很好 交通還算比較便利 輕軌地鐵公交車都很方便搭乘

蠻好的 就是沒有拖鞋什麼的

When we arrive at lunch time we was Greeted by a lovely lady on reception who I belive was the manager. The room was not ready, so we used toilets got changed and left our luggage behind reception. Later in the evening on 19.05.25, at around 7:45pm, we headed back to the hotel to check in. I originally used the self check in machines but issued me with no room key. I headed to the reception desk and a lady called Ava/Eva came. I explained that I needed a room key and we needed luggage to pick up. I'm sorry but she was so rude. The way she spoke to me was awful. I asked if the room was on a lower floor due to me having an anxiety getting in lifts, she said no its on the 5th floor and they are full so can't room change me. I said has everyone checked in and she said yes so couldn't move me. As she went and got our luggage I noticed more people entering the hotel to check in. She lied to me beacuse she couldn't be bothered to change my room type. After speaking to Ava again I told her yer again my fear of getting in lifts and I did call up after making the booking to request a lower floor She finally sorted it out for me after waiting 15min I'm reception she had to go in the back. Then when she was at rhe computer on the front she told me to move away. She is just so rude even the duty manager on shift just didn't care. Having worked for Premier Inn and DM, this has got to be the worst one for customer service I stayed in. The lady on the bar was lovely and I could tell she was getting frustrated with the DM and Ava just not helping her out or nothing. Please if your going to leave DMs by themselves running the hotel please train them in complaints and sort youe reception staff out. On top of that she allocated us a room at the front of the building and could not sleep due to the traffic all night. Yes premier inns are all the same room and spec wise but not for giving good customer service. The tube station is a 15min walk. Defo nor staying at this one again!!

Nice place—good location.Restaurant was very good—nice selection, great prices. Staff in restaurant are EXCELLENT!! Nicest women (and man). Attentive, funny. Hotel room was nice, glad to have this place as the last part of my 2 week vacay.